New Relic - a boon for engineering organization.
March 11, 2021

New Relic - a boon for engineering organization.

Akanksha Jain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic is used by our entire organization across the globe, it is a great tool to deep dive into the performance aspect of the application and user[s] can perform root cause analysis of different kinds of performance data and charts. It is actually giving useful insights to the users by measuring your application's usage on different browsers and devices. Users are also able to test the API response time as well which is very beneficial.
  • Deep diving into the stack trace of any abnormal transaction.
  • It is a developer's boon to look into the production.
  • It has strong dashboarding capabilities which can be used and analyzed by different teams.
  • UI is one such area that can be worked upon while working it seems to be very cluttered and so many features and functionalities are placed and clubbed together rather it can be more modernized and structure into multiple windows.
  • Sometimes it is very slow in performance and windows takes longer to display graphs and charts.
  • As per the use and demand, Infrastructure should be more classy and in a presentable format where all data should be in a single pane.
  • Improved MTTR.
  • Reduced engineering bugs.
  • Improved system downtime.
Before using New Relic, our team was using some open source tools for monitoring and with growing distributed systems it was difficult to understand system metrics better and to correlate them with customer satisfaction. With the introduction of New Relic it gave us complete insight [into] our systems and helped us to understand pain points [that] are fixed to improve CSAT.
Yes, definitely New Relic [is] a leader in totally saas-based solutions. We had a conversation with New Relic experts and understood better what definitions to look upon while migrating to [the] cloud. with ready-made cloud adoption dashboards and out-of-the-box configuration of various cloud providers. It gives us immense faith to move with our migration to [the] cloud.
DevOps is [a] very small team in our organization but still a very critical one as they are [an] important bridge between engineering and operations. They are the ones who are the first responders in case any issue happens because of migration. We have created multiple dashboards to observe system stability before and after migration. In addition to this New Relic markers are deployed too.
I think New Relic advanced capability of analytics and giving [the] power to query anything laid a building block for selection in New Relic.
Splunk App for Infrastructure, Microsoft 365 (formerly Office 365), Kibana
New Relic is well suited for the enterprise-wide application and microservice architecture environment. It is less appropriate for the development environment.