The De Facto Standard APM
March 11, 2021

The De Facto Standard APM

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

We are developing and maintaining e-commerce websites for our customers. New Relic has a critical role in our infrastructure as a performance calculator. We use it to monitor response times and load statistics on our websites. It allows us to check whether we can meet the commitments we make to our customers and serves as a tool for development teams to make things easier during the debugging phase.

  • Very easy to integrate.
  • It also supports not so new languages such as PHP.
  • It has the details you can see what you need.
  • Very complex interface/dashboards.
  • Pricing.
  • User management is not an easy thing.
  • Reduced debug time.
  • A website with better performance.
  • Notice any issues much faster.
We have a distributed infrastructure running across multiple cloud service providers. Being able to monitor the infrastructure that can work together in these multiple cloud service providers using a single tool has made our lives much easier. Since we can monitor the performances of different microservices in different Kubernetes clusters from a single point, we can quickly recognize all possible development problems and take action. Another advantage is that we teach all development teams to use just one environment. Our orientation process is getting less painful.

Previously, we had monolithic software and we decided to switch it to software that uses microservice architecture. During this process, New Relic
made it very easy for us to analyze the performance of our newly
created endpoints and also helped us compare the old system with the
the current system easily.
Since we provide infrastructure and software services to companies that offer e-commerce services, we have very strict Service-level agreements. As a result of this, we need to take action very quickly in case of any interruption or performance loss. Being able to recognize and fix these problems within ourselves without our customers noticing them allows us to do our job much better. With the alerting mechanisms provided by New Relic, we can be aware of every problem of our application.
Although Elasticsearch APM is a very good tool, it does not fully support old languages such as PHP yet. Datadog is also a good tool, but PHP support is not yet complete and has issues. AppOptics, on the other hand, cannot provide enough data about detailed metrics and seeing the big picture. For these reasons, New Relic was the best option for us.
If you use a legacy language like we use (PHP), you already have very few options, but New Relic is the best option you have. It may challenge you in terms of price, but it will provide you with all the metrics you need, which will definitely allow you to profit in other areas (debugging time, etc.)