An All in One Solution
March 05, 2022

An All in One Solution

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

New Relic helps with collecting data from any source, along with troubleshooting issues around front-end or back-end issues and CPU spikes. We can then find vulnerabilities using the New Relic Inventory and work along with alerts. New Relic also addresses uptime and SLAs and where we can focus on observability with synthetics.

Pros

  • Querying data with their dialect/syntax.
  • Inventory data around system and configuration.
  • Mobile Monitoring.

Cons

  • NRQL does a good job but not as sophisticated/able to be fine-tunes as a SQL Query.
  • Limited New Relic Support at times - Good but sometimes limited.
  • More on the storage size for JSON/text.
  • Dashboards pallet view communicates insights effectively without having to re-do.
  • Great additional features of auto-telemetry help with Kubernetes and DevOps projects.
  • Helpdesk functionality missing as would integrate with a servicing tool currently.
The public, private and hybrid app performance in real-time is analogous to how New Relic has capabilities of both real-time streaming and without real-time streaming. With real-time streaming, we can focus on seeing if a new version of an app needs to be deployed quickly and what defects currently exist. For without real-time streaming, the data on metrics and traces are not altered. This can help to facilitate a comparison between the two approaches.
New Relic helped in linking our applications with Kubernetes and to get Kubernetes metadata and bring it with distributed traces. These issues helped in identifying performance issues that tie into billing and helped us be more efficient around reduced cost. We can work with the deployment of this in New Relic via editing a YAML file and updating our configuration after.
The DevOps organization/team has benefited from this functionality since the focus has been to make sure that all instrumentation has occurred then optimized via continual automation and replication (providing improved stability as a result). Also, with alerting, and creating the alerts, DevOps has been notified on any KPIs that need more improvement and could focus on the corresponding RCA for setting SLAs.
We selected New Relic since it was very dynamic and versatile to use. It works well in all aspects of monitoring, and observability and would allow having a focus on collaboration with different repeatable processes. Also, New Relic has a good focus on working well with CLI, UI, and API types of work.

Do you think New Relic delivers good value for the price?

Yes

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

Yes

Would you buy New Relic again?

Yes

New Relic is done well when it comes to the need for a solution that is flexible, whether it be for APM, distributed tracing, infrastructure, workloads, synthetics, and service level management. New Relic doesn't stop at only being one type of observability platform, but also has a good level of auto-telemetry for Kubernetes and is powered by a VM-construct. Also, New Relic may be less suited for those who may not need all of these components, even if it is worthwhile to get.

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