Powerful Tool With Overly Complicated UI
November 01, 2023

Powerful Tool With Overly Complicated UI

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with New Relic

After GA4 retired the page speed reports, we installed New Relic on our site to make sure we didn't lose visibility into page load times. We quickly realized that it has a lot more capabilities than we were using or would ever use. It's a very powerful tool, but more for technical users.

Pros

  • Site speed monitoring
  • Flexible solutions
  • Dynamic reporting

Cons

  • Platform is very technical
  • Hard to use & help resources are slim
  • Pricing is confusing
  • Site speed monitoring has improved
  • Pricing is hard to budget for since it's based on usage
  • Overall it has been a net positive, but not by much
We selected TrackJS for error monitoring and New Relic for site speed monitoring. TrackJS is a much easier to use tool for JS error monitoring, so we never ended up consolidating tools or moving over to New Relic permanently. We use New Relic for site speed monitoring and that's it.

Do you think New Relic delivers good value for the price?

No

Are you happy with New Relic's feature set?

Yes

Did New Relic live up to sales and marketing promises?

Yes

Did implementation of New Relic go as expected?

No

Would you buy New Relic again?

No

If you have technical resources on staff, then New Relic might be a good choice depending on what you're looking for. If you're looking to do one simple thing (like track JS errors), then there might be a better solution out there. New Relic is for highly technical users who are looking to do a wide variety of things.

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