Item: Nintex Process Platform
Rating: 9
Author: John Philips

Use Cases and Deployment Scope

We are using it as a self service portal for IT functions. This includes updating user details, alias email requests, new user accounts, licensing requests and help desk tickets.

Pros and Cons

Paging in forms.
Dynamically changing requested information on forms.
Automating repetitive tasks.
Update forms quickly if information needed changes.
Let our apprentices update forms.

Querying third party data sources on the form live (Equipment).
Save and resume later.
Error capture.

Return on Investment

Hours used by IT have dropped a lot to deal with low level issues.
Apprentices have more involved roles now we ask them to maintain the systems thank to low code no code interface.
The forms look nice with pages which really helps with user adoption.
We've saved enough hours in terms of money to invest in new equipment.

We use in in Microsoft 365, which is really well embedded and integrated, which makes automating some IT things really easy. It also means our team don't have to learn a new system or memorise a new login, it's all inside what we already do.

It seems like you don't need a UAT environment for Nintex, which is different, we did try but found it didn't move easily and we lost the benefit of having this environment as we were rebuilding on live. There isn't any downtime and we export the previous version so we can roll back if we need it.

Nintex Users

It is by end users, they fill in forms, but they don't yet build with it, although we are trying to adopt this end user development model where possible.

Alternatives Considered

PowerApps and Microsoft Flow

These used to be great tools until the new pricing model made them really painful and expensive to use. Nintex pricing is more reliable and we can plan better.

Also PowerApps/Flow don't seem as intuitive to learn, they need some 'development' background.

A pet hate is also how Flow treats API call as a premium feature, this seems shocking. In Nintex it's standard.

Other Software Used

Microsoft Teams, MS SharePoint, Zendesk, Azure Active Directory, Azure Virtual Machines

Likelihood to Recommend

We have found it's great to remove phone calls to the IT team, we take far less calls with a self service portal. It also creates users pretty easily in O365 so those little tasks have been taken away from the team so we can improve other systems rather than fix users issues/update details. I can see how this could really help other departments and we are looking to add it to these areas soon.

We tried to automate licensing but the XML querying is awkward and we find repeating sections hard to work with if you want to get data out of it.

Removed Repetitive IT Tasks at a Drag and Drop

Software Version

Overall Satisfaction with Nintex Platform