Engage your audience!
Updated March 20, 2022

Engage your audience!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

ON24 is largely used within the organization, both internally and outside the company. It used for training Sales about our products and solutions. It also used outside the company to reach out to our prospects and educate them about our offering along with our existing customers to make sure we keep them updated about the new solutions that we're bringing to the market. It allows the company to have a very engaging and dynamic way of communicating and sharing knowledge with a large range of people at the same time. It is a very powerful tool and also flexible.
  • It allows us to share thought leadership with our audience, bringing them up to speed with the best practices and the challenges we;'re solving for them
  • It allows us to train our Sales people about our new range of products and solutions
  • Powerful tool to use and very engaging, as it is easy to consume both live and on-demand
  • Time selection feature is not friendly at all.
  • Eloqua integration can be complicated, especially when using a widget like Resources that is hard to integrate to Eloqua. That needs to be adjusted, or best practices need to be shared with Eloqua users of ON24.
  • Help build our pipeline.
  • Help address churn rate.
  • Help train our sales people.
ON24 is more friendly and more intuitive to work with than other tools and platforms currently available in the market place.ON24 is easier to work with than other platforms form my point of view because it offers several types of webinar types whether fully live, partially live, or fully recorded which very helpful. It covers all the scenarios possible for a company like ours.
ON24 is integrated with Eloqua so we're able to automatically get the list of people who registered, no-shows and all attendees and score them accordingly. Once again, I think ON24 has lots of possibilities, but not all of them integrate well with Eloqua and as a consequence, I tend not to use ON24 at its full power.
  • Internal communications
  • Lead generation
  • Training
It is well suited for all the stages of the buyer's journey but less appropriate for doing a demo. It is easy to work with, but can be challenging when it comes to editing the recording.

ON24 Feature Ratings

Audience polling
Branding options
Integration to Marketing Automation
Participant roles & permissions
Confidential attendee list
Calendar integration
Record meetings / events
Event registration

Using ON24

10 - The business functions they represent are as below:
Sales Enablement
Partner Marketing
Digital Marketing
Field Marketing
4 - They are Marketing people mainly, either for nurturing and educating prospects/customers or to train sales people.
Skills needed are mainly a good planning, to make sure everything is prepared, ready and correctly set up.
  • Nurturing and educating
  • Building awareness
  • Training sales people
  • Leveraging webinars within Nurturing Streams
  • Using to share live presentations across the globe
  • Camera facing expert discussions
Overall the product is matching exactly what we need from the Company's point of view.

Evaluating ON24 and Competitors

  • Price
  • Product Features
  • Product Usability
Product usability, meaning how easy it is to sue and fr the people to understand it. And also how it integrates with Our Marketing Automation Tools and CRM.
I would need a better pricing.

ON24 Implementation

ON24 Support

Usually I get a good support from the Chat team , or from the Customer Success team.
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Yes - Yes it was resolved in a timely fashion.
Once I needed to duplicate a webinar and I got a very accurate support.

Using ON24

It needs a good amount of learning before being at ease with the product
Like to use
Easy to use
Requires technical support
Slow to learn
Feel nervous using
Lots to learn
  • The simu-live option
  • The duplicate option
  • Use video during the presentation
  • Plan a demo
  • Editing the simulive recording once it happened
  • Use animation within the power point
Yes - It does not work well on iphone due to Flash issues.

ON24 Reliability

ON24 is generally available and it is generally a very reliable platform. That being said, several times I had issues using the phone number provided. The telephone bridge does not always work for all the countries and I had to use the US number, despite the fact the speakers were not based in the US.