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On24 review
Updated April 28, 2022

On24 review

Racheal Gallegos | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use On24 as our webinar platform for our webinar products, our company's primary product. We have our system fully integrated into On24 for automated emails and registration after customers purchase through our separate cart system. We build the webcasts, set up all of the configurations, and moderate our webinars within On24.
  • Provides options for customization of the audience console
  • Ability to upload both video and slides
  • Ability to connect via webcam with digital backgrounds now provided
  • Communicating server and platform problems and providing alternate solutions
  • Breakout rooms cannot be recorded
  • On demand rendering takes several hours
  • Scaled training programs to additional brands
  • Upsold customers to new products after advertising on the console
  • Conduct lead scoring
  • Track registration and attendance
  • Enable sales follow-up
Our company used On24 prior to the pandemic as the webinar platform for our products. We have increased our volume of webinars in the last 2 years, and ON24 has given us the capability to keep those webcasts organized and consistent. The ability to create template webcasts has ensured that all of our branding and webinar quality stays consistent.
It is easy for the administrator to add and remove licenses. We were able to expand the volume of our webinars significantly using On24 as our webinar platform because of the ease of creating template webcasts in On24.
Zoom limitations that didn't meet our needs: No automated emails, no follow up with the recorded product, audience console was not customizable, audience console didn't contain all of the items we needed and was clunky for audience members to use

Do you think ON24 delivers good value for the price?

Yes

Are you happy with ON24's feature set?

Yes

Did ON24 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of ON24 go as expected?

I wasn't involved with the implementation phase

Would you buy ON24 again?

Yes

Zoom, Slack, Microsoft 365 (formerly Office 365)
Well suited: On24 can be used for sales pitches, large audience live Q&As where you don't want to manage everyone's camera and audio participation, webinars.
Less appropriate: Breakout rooms needed, regular day-to-day meetings, webinars where you want audience to participate and engage to maximum degree