ON24 a good value with White Glove Support
March 08, 2022

ON24 a good value with White Glove Support

Matthew Grabek | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ON24

We use ON24 for large-scale meetings with multiple presenters and slideshows. Also great for showing videos
  • Shares Videos
  • Tech Support throughout the presentation
  • Large scale Webinar
  • Moving windows on the screen can be tough
  • Last minute changes cannot be done because the tech needs time to review
  • I think mic checks for presenters could be done prior to meeting
  • We have been able to engage more employees remotely
  • WE can work with multiple devices and operation sysmtes
  • helps us share multilevel content to a wide variety of attendees
  • Integrate with CRM/marketing automation software
  • Track registration and attendance
  • Identify and track top-engaged accounts
We were able to host a large-scale meeting about inclusions diversity and equity with employees and speakers from all around the world. IT allowed them to engage interact and ask questions as well as have a personal connection. It also was good that we could switch from presentations and then to videos back to a question and answer segment.
I think we can use ON24 from a small meeting perspective to a large-scale meeting with multiple presentations presenters, videos, and slides. The tech went over all the housekeeping before the call and then we were able to switch between the speakers and videos etc with ease. We also could give ON24 multiple decks or slides for multiple presenters and the switching between each is seamless
I think ON24 sacks up pretty well against most of these the only downfall I have is that last-minute changes or quick turnaround aren't usually a good fit. During a call, they are amazing its those last-minute issues or changes that would need to get to the tech and have them check it over. I do like the screen layout versus some of these as well for ON24

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I think ON24 is an amazing platform for full-scale productions that can be planned in advance. Last-minute less than 48-hour meetings can't really be done well with ON24. Having support that can change things on the fly seems to be better for quick last-minute presentations. Typically no one wants to make last-minute changes but with ON24 it's really difficult.

ON24 Support

They have always been there anytime we need help. If an issue needed to be escalated I was kept in the loop the entire ti,e and I knew where my request or issue was. I was also given a followup on what the issue was what they did to fix it and how to go forward
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
We do have premium support this way if we have any issues we can get them resolved in a timely manner. We also have it so that there can be someone on the call who can help with housekeeping etc. I like knowing that there is someone to turn to when we have a problem
We had a big meeting recently where users or attendees were attending On24 and Webex and had to switch back and for for a 2-day event between both platforms. On24 was a godsend for helping us out and maneuvering their platform side to link up at the times that we need them when we weren't on Webex.