Item: OneDrive
Rating: 9
Author: Kelly Wasden

Use Cases and Deployment Scope

I don't think any ONE product can be used solely within an org, but we do a good enough job I feel. We needed a solution that was user-friendly, easy to navigate and use from a permissions standpoint. As a growing org, we desperately needed something to house all of our files instead of relying on everyone keeping multiple copies on computers. Our biggest problem OneDrive helped with is ONE location for all updated marketing materials and projects we are working on.

There are a few people that are using GDrive or Box, etc. but the move to OneDrive was seamless and easy for us to make happen and was done quickly and with relatively low effort.

Pros and Cons

Current copies of updated docs
Ease of use with mobile app/Desktop
Seamless integration within Microsoft ecosystem

Late to the game with Dropbox, Box, etc
Need to double down on their app access like their desktop experience
Opening up additional file access like MacOS related

Return on Investment

ROI - One file access point instead of multiple across the organization.
Document collaboration.
Speed of information greatly improved.

Usability

Microsoft has made strides in vastly upgrading their products. OneDrive for desktop is MUCH prettier and easier than ever to use. The apps are constantly improving and I feel their feedback channel is really making an effort to listen to power users and implement as much as they can while still giving great updates along the way. This is one thing that I enjoy is the involvement with the community and how many people really care and how Microsoft portrays that they also care.

Support Rating

Echoing my previous comment from the feedback they are willing to receive. Any time we've had questions we've received a response usually same day unless it is more urgent then we are seeing a turnaround much quicker. I haven't been involved with those escalations, but I have heard how great and easy the team is to work with.

Alternatives Considered

Google Drive and Dropbox

The biggest downfall of something like Dropbox is it isn't natively built into additional software like GDrive or OneDrive. We ultimately selected OneDrive because of the ecosystem we are on. For us, it just made a lot of sense as a business since everyone was proficient and familiar with Microsoft products since we use them daily with their suite of products. We had a hard time with GDrive because a lot of the similarities are on point and Google historically has a better look and feel. Ultimately for us, the price was fair and we pulled the trigger.

Other Software Used

SugarCRM, Outreach, Workfront

Likelihood to Recommend

I think OneDrive has really always done well in the Microsoft/PC ecosystem. It wasn't until recently that they started to play nice with Apple and allowed additional file management and access across the board - think Skype. OneDrive is perfect for file collaboration and is added seamlessly with their suite of products like Outlook and Office, allowing you to easily upload files and save them from emails. For companies that are using Gmail for business, I would LOVE to see more collaboration here since they are working well with Android these days.

I still feel that OneDrive is mainly focused at the enterprise level and not so much as friendly for smaller startup appeal-like GDrive would be. There's still a lot of market share and if Microsoft can nail down SMB in a more friendly manner I think they can take some share from Google.

Great way to centralize all files - The OneDrive to rule them all

Overall Satisfaction with OneDrive