Clear Winner in Payroll Software
January 12, 2024

Clear Winner in Payroll Software

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with OnPay

OnPay assists in streamlining payroll processes for our firm's clients. This includes calculating wages, withholding taxes, managing direct deposits, and generating pay stubs. OnPay helps us navigate complex tax regulations and ensure compliance with federal, state, and local tax laws, reducing the risk of penalties due to errors or non-compliance. OnPay integrates with accounting software to streamline financial reporting and ensure accurate bookkeeping. OnPay provides employees access to their pay stubs, tax documents, and to manage their personal information. This self-service capability reduces the administrative workload for our accounting firm. We leverage OnPay as a client-facing tool, offering payroll services as part of the firm's suite of services. Ultimately, the use of OnPay within our full-service accounting firm addresses challenges related to payroll accuracy, compliance, efficiency, and client service; enhancing the firm's ability to manage payroll effectively for our clients.
  • User-Friendly Interface
  • Customer Support
  • Automation & Accuracy
  • Scalability
  • Integration summary with both paper checks and direct deposit
  • Automated payroll processing for salary
  • More user friendly employee portal. They have a hard time making changes to withholding and direct deposit themselves.
  • Cost Reduction
  • Accuracy
  • Increased Compliance
I'm continually impressed by the exceptional level of support their team provides. Every interaction I've had with the customer support team has been nothing short of outstanding.
One of the standout qualities of the platform is its adaptability. The learning curve is minimal, allowing our team to quickly grasp its functionalities. Its usability truly simplifies our workflow.
While different payroll software options cater to various business needs, OnPay's standout features in terms of usability, affordability, accuracy, scalability, and support often place it favorably among businesses seeking a reliable and user-friendly payroll solution.

Do you think OnPay delivers good value for the price?

Yes

Are you happy with OnPay's feature set?

Yes

Did OnPay live up to sales and marketing promises?

Yes

Did implementation of OnPay go as expected?

Yes

Would you buy OnPay again?

Yes

OnPay is well-suited for business of all sizes. They offer a simplified platform for streamlining payroll processes. This works great for start-ups and growing business, non-profit organizations, consulting businesses, marketing agencies, and law firms. OnPay does not always handle more complex payroll well, like larger enterprises with industry specific needs. It does not have the ability to job cost and has some limitations when it comes to multiple pay lines as it is sometimes not as customizable as other payroll software programs.

OnPay Feature Ratings

Pay calculation
9
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10