PagerDuty is a must-have for any operations team with on-call personnel!
January 29, 2020

PagerDuty is a must-have for any operations team with on-call personnel!

Brad Metzler | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

Our Information Technology Services Operations department uses PagerDuty in combination with system and operations monitoring and alerting platforms to aggregate alerts and deliver them to the appropriate on-duty persons.

Pros

  • The user interface for managing users, schedules and escalations is clear and easy to use and manage!
  • The integration options for delivering information to PagerDuty are great. We use both API and email integrations (from legacy systems).

Cons

  • The cost for having more users and features has kept us from leveraging more of the capabilities.
  • We have eliminated alert fatigue!
  • We have reduced missed responses to alerts to nearly zero thanks to the PagerDuty app.
We have never experienced a down-time or missed alert due to any functionality or outage on the PagerDuty side. I wish our other services were as reliable as PagerDuty!
PagerDuty shines in aggregating alerts and information from different sources. The number of options and flexibility in the integrations makes this easy from every system we have. You are likely to find that integrating or migrating your alerting with PagerDuty will be far easier than you may expect.
We use PagerDuty escalations to ensure that if someone flakes out on an alert or is slower than planned SLA to respond that the next best responders are alerted in a timely manner. We've never needed this due to a PagerDuty issue, but we certainly have leveraged these escalations to overcome human error!
We have tried a number of free alerting tools as well as pingdom and found PagerDuty to by far be the most robust, configurable and reliable while still being affordable!
We have rarely had a need for technical support, the product is rock solid! Our product and account management support folks have always been a pleasure to work with.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

If you have systems that alert you, but those systems do not have good controls for whom/when you are alerted, then look at PagerDuty. If you have cases where you have multiple alert sources and need one app to aggregate all of those alerts and notify the correct person/persons based on varying schedules, PagerDuty is a must!

Comments

More Reviews of PagerDuty