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PagerDuty is a good start
February 10, 2020

PagerDuty is a good start

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

It is used by one team, for propagating alerts based on an on-call schedule, including escalations in case the first responder is unavailable. We feed it notifications from Nagios and mostly use the app to receive and tack the alerts.
  • Good rotation scheduling mechanism.
  • Very robust uptime and dependable.
  • The cost model is extremely prohibitive for DevOps where multiple users need relatively infrequent access.
  • Analytics have a lot of room for improvement.
  • It was easy and inexpensive to set-up.
  • It became unbearable when we wanted to extend use to other teams but could not yet afford the high cost.
We have definitely benefited from the stability of the platform. It has taken at least one concern off the table, in a saas business like ours this is critical that you should be able to rely on your alerting mechanism.
We have used the email integration, we also used the Nagios integrations and some of the other web books but not extensively.
We did not benefit from the automated incident response feature, we did not use it.
I tried to use PagerDuty analytics to generate a work-life balance report for the responding team. A report that would show how many alerts we were getting on off-hours versus work time, in order to enlist management commitment to increasing the responding team size and lessening alert fatigue. Building this report was impossible, and I had to download the raw data and do it on a spreadsheet
OpsGenie provides a much better cost model for our company, we can now add all the users we need and we are extremely happy with it. Also, their support is very responsive and migrating was pretty easy. Their bi-directional Nagios integration is also very useful.
I didn’t have to use it much, and when I did it was not very helpful as the report I needed could not be made.

Do you think PagerDuty delivers good value for the price?

No

Are you happy with PagerDuty's feature set?

No

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

No

PagerDuty is less suited for cases where you have a lot of team members that could be part of rotations, but would not get many alerts each. It is not perfect for this due to the per-user cost model and extremely high price per user. It is good for very small teams, and maybe for large corporations, but there is a huge cost gap in the middle.