PagerDuty helps streamline notifications during system outages.
February 12, 2020
PagerDuty helps streamline notifications during system outages.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
It's used across the whole organization. PagerDuty is primarily used for notifying system/service outages, and enforcing SLAs on acknowledging the outages and escalations.
- Notifying users about service/system outages.
- Escalations
- PagerDuty appeared to be daunting when I tried to use it. Making it easier to onboard is going to help reduce friction. Tutorials on setting up a mock schedule, mock alerts, and mock escalations to make the user comfortable.
- Provide email integration to address PagerDuty alerts if one doesn't exist.
- Saved a lot of business due to unattended incidents.
- Improved productivity and better work life balance.
I haven't had any issues with PagerDuty; I don't recall any missed pages.
Love the slack integration; it's my favorite. Often I end up using Slack integration for most of the incidents. A phone call is useful when I am away from the computer.
We have benefited from escalations many times and minimized our company's business outages.
I have used analytics to see the trend of pagers (by component, by severity) over time. Often pager volume is linked directly with work-life balance, system stability, quality, and productivity. Pager analytics can be used sometimes to detect non-actionable pagers—although I found the source of non-actionable pagers is often due to lack of understanding in configuration and expectations.
I have used an old school pager in the past. After the smartphones came to the market, I haven't used anything else but PagerDuty.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes