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Rock-Solid Incident Notification Tool
July 28, 2020

Rock-Solid Incident Notification Tool

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with PagerDuty

We use PagerDuty within our IT organization to alert the appropriate people to any operational issues within our product or infrastructure.
  • Repeated Notification
  • Escalation
  • Multi-Channel Notification
  • Ease of integration
  • Ease of pausing alerts for scheduled maintenance
  • Multi-Channel Awareness
  • Time-to-resolve has gone down
  • Communications overhead has gone down
  • Missed problems have been eliminated
We've literally never had a time where PagerDuty failed to communicate with us about an issue in our infrastructure or product. Whether luck or excellence, our experience has been 100% positive.
The only integrations we've used so far are custom.
Our workflow is quite simple. We recognize the power that PagerDuty has in their offering, but it is more than we need right now. Sometimes KISS applies. This is one of those cases.
We don't use PagerDuty analytics.
It has been a long time since I selected PagerDuty. It has been so good that I haven't wasted any time looking for alternatives.
I gave PagerDuty support a "10" because it wouldn't have been fair to give them any less. We've never had a need to call them.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

Yes

Would you buy PagerDuty again?

Yes

PagerDuty is a great tool to hook into an existing infrastructure that relies on people reading emails or texts. It allows multiple people to be notified at once and shows a clear chain of who was notified and when.