Best in class product!
Overall Satisfaction with PagerDuty
It is used to manage support and other critical emails. The integration with other third party services we use is also extremely useful. The PagerDuty service is so flexible with integrations for almost every other tool you might use is astonishing. Product support is excellent based on the one time I recall requesting it. The documentation is detailed and comprehensive. Overall the product is absolutely the best offering in its class. Highly recommended.
- Integrations.
- Extremely flexible configuration.
- Excellent documentation and support.
- I’ve requested a simple feature be added to the iOS app multiple times but despite my suggestion being met with positive reactions from them stating it is a great idea they have not agreed to implement it. This really frustrates me and is the only negative issue I can think of.
- Worth the cost.
I don’t recall ever experiencing a PagerDuty drive outage in the last 2-3 years I’ve used the service.
We use several of the integrations with our other tools. All of the integrations I have implemented were very well documented and were full integrations allowing us to fully take advantage of the full capabilities of both products.
PagerDuty allows administrators to configure sophisticated escalation scenarios. I can’t imagine an escalation tree that you couldn’t implement for any of your integrations or support requirements.
We selected PagerDuty from the beginning because of multiple advantages.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes