PagerDuty keeps us informed
June 11, 2024
PagerDuty keeps us informed
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
We use PagerDuty for each of our on-call teams in order to have a single source cloud based solution for alerting on-call personnel. When an incident occurs each member is allowed to be notified in the medium of their choice - be it, text message, email, phone call or in app push notification (or any combination of those). It is also very useful to create post mortem reports for posterity right in the PagerDuty interface.
Pros
- The PagerDuty iOS app is fantastic.
- The multiple alerting options are great.
- The ability to assign an incident to another team is seamless.
- The interface for overriding schedules is very easy to use.
Cons
- PagerDuty could directly integrate better with some of the other providers we use.
- mobile app
- easy scheduling
- backup schedules
- PagerDuty lets us know when we have production issues
- It allows us to be alerted during our SLA hours and not get notifications during off hours
We've never really thought about this before - this point is just something that have always assumed - we have never been let down though
We have easily integrated with our monitoring platforms such as pingdom and New Relic.
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of PagerDuty go as expected?
I wasn't involved with the implementation phase
Would you buy PagerDuty again?
Yes
Comments
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