PagerDuty is the right fit for our needs
February 12, 2024
PagerDuty is the right fit for our needs
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with PagerDuty
This supports real-time support which is required as we conduct live meetings that are virtual, hybrid, and onsite local network setup. This allows us to route the correct support in real-time based on the urgency.
- Real-time notification
- Messaging the appropriate resource
- Reporting needed for leadership based on usage
- Routing complexity
- Alert notification via text
- Priority notification
- It has allowed for critical support needs to be addressed
This is critical as we cannot have notifications go through when needed.
This is leveraged with our other support functions
We leverage Freshdesk for all other levels of support but PagerDuty is needed for critical alerting
This allows for us to know how often we needed to provide support, timing of support, and metrics needed for leadership
Based on price and need, PagerDuty was the best option
Do you think PagerDuty delivers good value for the price?
Yes
Are you happy with PagerDuty's feature set?
Yes
Did PagerDuty live up to sales and marketing promises?
Yes
Did implementation of PagerDuty go as expected?
Yes
Would you buy PagerDuty again?
Yes