Incident management done right.
November 25, 2025

Incident management done right.

Chetan Mangla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • PagerDuty Runbook Automation
  • PagerDuty AIOps

Overall Satisfaction with PagerDuty

It's an amazing tool. It streamlines incident management by making sure the right people are alerted at the right time. On-call scheduling is very easy to manage, and its integration with other tools also makes it super useful. Overall, I will say it's a must-have for those managing incidents in their organizations.

Pros

  • It can automatically escalate unresolved incidents.
  • It can send notifications through multiple channels.
  • Great analytics.

Cons

  • System UI is easy to understand, but the phone UI is a bit complex.
  • Although rare but it sometimes triggers too many alerts for not-so-important issues.
  • Incident management.
  • Automated escalation and routing of tasks.
  • integration with other tools.
  • We have reduced our incident-solving time.
  • It has helped us improve our efficiency.
I haven't used it hardcore, but it was ok may be I haven't got the full gist of it, but I really think PagerDuty is really superior to it.

Do you think PagerDuty delivers good value for the price?

Yes

Are you happy with PagerDuty's feature set?

Yes

Did PagerDuty live up to sales and marketing promises?

Yes

Did implementation of PagerDuty go as expected?

I wasn't involved with the implementation phase

Would you buy PagerDuty again?

Yes

The best part is how it segregates incidents. It automatically detects the incident and notifies the team or the person who is assigned to that task. It's very efficient and time-saving. It's a really good have for those who have multiple departments.

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