Positive Experience
Updated August 21, 2023

Positive Experience

Bryan Tavares | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Parallels Remote Application Server (Parallels RAS)

We use Parallels Remote Application Server across the whole company and for quicker remote connections from China. The problem that I was experiencing was that when our employees in China tried to RDP into our servers in the USA, the screen would paint line by line. It was possible but it was slow. After hearing about Parallels 2X, I thought I would try. The user experience is much smoother and our users are very satisfied.
  • Just much faster than standard Microsoft RDP
  • Screen stopped freezing
  • I don't see any for our usage
  • For the money, it has been a great return on our investment
  • We don't have many licenses so the ROI was quickly met
Very satisfied. We have Chinese users that are using it and it has been easy for them.
I don't recall. It has been awhile. We have upgraded and it was seamless.
It has been quite a while ago. I remember reading about it on the internet and decided to try it. We have used TightVNC and Dameware and they work but still a bit clunky. Dameware is the slower of these two.
We have not used on mobile devices
The application that our people are accessing from China to the USA are on Virtual HyperV servers. No issues.
We use on such a small scale that this does not come into play. Our connection from China to US is a dedicated MPLS line.

Do you think Parallels Remote Application Server (Parallels RAS) delivers good value for the price?


Are you happy with Parallels Remote Application Server (Parallels RAS)'s feature set?


Did Parallels Remote Application Server (Parallels RAS) live up to sales and marketing promises?


Did implementation of Parallels Remote Application Server (Parallels RAS) go as expected?


Would you buy Parallels Remote Application Server (Parallels RAS) again?


Hyper-V, SolarWinds Dameware Remote Support (DRS)
We just use it specifically for remote desktop from China to USA.

Using Parallels Remote Application Server (Parallels RAS)

12 - They are all remote workers in China needing RDP access.
1 - Just me. I have 3 other IT people that could open a support ticket if needed.
  • We have not tried any other uses
  • We have not tried any other uses
I do not forsee us terminating our usage anytime soon.

Evaluating Parallels RAS and Competitors

Yes - Microsoft RDP
  • Other
Speed. It appreared must faster than MS RDP
I would not change. I am perfectly happy with this product. I think it was a good find.

Parallels RAS Implementation

Very straight-forward.
Change management was minimal
  • I don't recall any issues.

Parallels RAS Support

Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Support cares about my success
Quick Initial Response
I did not. It is not mission critical.
I have used support for licensing in the past and a couple of other small snafus and they have been able to get me up and running quickly.

Using Parallels RAS

Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Feel confident using
  • Remote Desktop
  • I dont use it for anything else