Would not recommend
September 11, 2018

Would not recommend

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We used the payroll, HRIS, time management, benefits, ACA and COBRA products. It was used company wide.
  • Automatic notifications- we used this for things like birthdays, anniversaries, performance review reminders, etc. They were very easy to set up and edit. We never had issues with them.
  • Electronic documents- we were able to go paperless. Even documents that weren't originally editable, we were able to make them editable and add to the electronic process.
  • Transparency- they deny any time they've made an error or if you say something isn't working right.
  • Customer service- they say that there are backup representatives when your assigned representative is unavailable but I found that those backup reps didn't want to help if it was more than a quick question.
  • Access- they won't allow you to work directly with tax or benefit reps. Your assigned rep is the middle man so real issues don't get resolved because the rep doesn't understand the situation.
  • Our move to Paycom definitely set us back a couple years. If we had chosen another vendor, we would be much further along now. We have since had to go thru another payroll implementation. We were told that moving to Paycom would save us time but actually created more work for us.
Paycom has some features that the others don't have. But we found that we couldn't rely on the data being correct so that required extra work to verify reports, etc. What I have appreciated about UltiPro is that they will tell you if something isn't going to work and then you can figure out what to do from there. But with Paycom, they make a lot of promises so when things don't work, it's really frustrating.
I think if they address the customer service issues, it could be a good system. It has some features that a lot of other vendors don't have but when something goes wrong, they don't help.

Paycom Feature Ratings

Employee demographic data
7
Employment history
5
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
5
Pay calculation
7
Support for external payroll vendors
Not Rated
Benefit plan administration
7
Direct deposit files
7
Salary revision and increment management
5
Reimbursement management
Not Rated
Approval workflow
Not Rated
Balance details
3
Annual carry-forward and encashment
6
View and generate pay and benefit information
7
Update personal information
7
View job history
7
View company policy documentation
5
Tracking of all physical assets
Not Rated
Report builder
6
Pre-built reports
6
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Company Website Posting
7
Job Search Site Posting
7
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
7
Notifications and Alerts
7