Paycom: No going back
May 06, 2021

Paycom: No going back

Diana Pigg | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is used by the whole organization. We use the application process, background process, new hire orientation, benefit set up, time and attendance, employee self-service every step of the employee process from start to end. This is a great time saver in that all the different pieces work together and the flow is seamless.

Pros

  • Employee self-service is user-friendly and gives the employee the ability to see all their employment info in one source.
  • In the Time and Attendance section, if an hourly employee is missing a punch in/out they will receive an email reminder that this is needed and their supervisor will also receive the same email reminder.
  • Reporting is great and user-friendly. You do not have to be an IT expert to run and create endless reports.
  • Benefits enrollment is a great time saver. Being able to upload the different benefits info to the site and have the employee be able to see it is a big paper and time saver.

Cons

  • Our company code is 0UF14 with the first digit being a zero. I had to reset many of employees' access due to this. Seems silly but when we were all new to the system I spent a lot of time dealing with this.
  • The COVID issues and our specialist working from home did not always give me the fastest answers to any questions that came up. They would have to create a ticket for research if they did not have the answer themselves.
  • This is a pricey system, but you do get what you pay for.
  • Saves time due to every step of the employment process flow working without having to create the same info multiple time
  • less errors due to not having to recreate the same info multiple times
  • Putting the responsibility on the employee to make sure their own info is correct. Like the hours they worked having to approve their time sheet. Adding their direct deposit, tax info and address is their responsibility.
  • Setting up the different steps can be time consuming and tidies but if done correctly it will save time down the road.
Paycom is the most expensive system I have used, but again you get what you pay for. All the other payroll companies the different pieces did not talk to each other. I have run reports in a company to then import back into the same company because the benefit side did not talk to the employee side or the other pieces.
The implementation specialist at Paycom were amazing, I don't think they ever slept. It wasn't quick and simple but it was very complete. You get out of a payroll company what you put into it and they knew what was needed every step of the way.
Paycom is user-friendly once you learn the language (all payroll companies have their own language). I love the one-page how-to section I have used this several times and it is easy to share with the employees. There is a lot of time needed to set up sections like manager access and benefits mostly because the system is so robust. When you do find something that is not set up correctly, it is pretty easy to correct to make it work for your needs.

Paycom Feature Ratings

Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Report builder
10
Pre-built reports
10
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
New hire portal
10
Manager tracking tools
10
Individual goal setting
10
Performance tracking
10
Job Requisition Management
10
Company Website Posting
10
Job Search Site Posting
10
Duplicate Candidate Prevention
10
Applicant Tracking
10
Notifications and Alerts
10

Comments

  • Paycom Representative | TrustRadius Reviewer
    A simple, easy-to-use software is our top priority at Paycom and we are glad our software has helped streamline your HR initiatives! Thank you for the review and for sharing your feedback!

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