Item: Paycom
Rating: 10
Author: Patricia Jackson

Use Cases and Deployment Scope

We are currently using Paycom for payroll and a few HR related functions. Our reporting capability and the ability to share information with managers and executives has improved greatly. We have merged our ACA reporting into Paycom, rather than having an independent company manage it. The government and compliance report section has helped us manage our EEOC and OSHA reports.

Pros and Cons

Customer service & interaction with clients.
Training webinars.
Communication on change & upgrades.

Documents & checklist function is difficult.
ACA - manual entry can be difficult.

Return on Investment

Saved time.

Alternatives Considered

ADP GlobalView Payroll and Paylocity

Paycom was better suited to our needs at the time. The cost, both initial setup and annual cost, were less than both of the other companies we interviewed.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

The transition from an inhouse payroll department to Paycom was well organized. However, we have three locations doing payroll and we only had one person come to the main office for in person training. My employer would have preferred a trainer in person for each location. I was fortunate to be the one location trained in person and felt confident to run payroll - and train the other two offices remotely , when they left.

A Positive experience with Paycom

Overall Satisfaction with Paycom