Paycom the good with the bad
December 11, 2024

Paycom the good with the bad

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We were previous clients of Paycom. We did use Paycom for Payroll, position management, performance, surveys, training and documentation.

Pros

  • Everything was accessable on one page
  • User friendly
  • New employees were able to learn to use the system easily

Cons

  • The tax department - In my experience, our taxes for several different states were always neglected to be paid on time.
  • The availability of your support team when you need help and need to have some attention immediately. In my experience, we sometimes would never get a call back after leaving a message.
  • Reporting could be better with the data accuracy. In my experience, we could run several reports with the same information and it would all have different answers. No consistency.
  • In my experience, it had a negative impact on our company when taxes were not being paid on time and we were continually getting tax notices from many states that the taxes were overdue.
  • Reports were run by several people in the company with same information and would get different results numbers and data.
  • One good thing was the specialist I had was very helpful when able to get ahold of her. She was spread too thin with many clients. She was always pleasant and very helpful and resoved many issues at the time of the call.
We were dissatisfied with our overall experience when we were spending more time and resources from our own employees to track down why we were not getting the taxes paid and spending too much time trying to get accurate information on reports.
We are presently using UKG. I have to say that Paycom is more user friendly to use.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

I wasn't involved with the implementation phase

Would you buy Paycom again?

Yes

I did like the platform, it is user friendly and easy for employees to learn to use and find what they needed.

Paycom Feature Ratings

7.9
Employee demographic data
10
Employment history
10
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
3
7.0
Pay calculation
9
Benefit plan administration
1
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
3.3
Approval workflow
5
Balance details
2
Annual carry-forward and encashment
3
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
4.5
Report builder
4
Pre-built reports
5
Integration with other HR capabilities ()
Not Rated
5.8
Performance plans
Not Rated
Performance improvement plans
8
Review status tracking
7
Review reminders
5
Multiple review frequency
3
Succession Planning ()
Not Rated
6.0
New hire portal
6
Manager tracking tools
6
3.0
Individual goal setting
3
Performance tracking
3
2.3
Job Requisition Management
2
Company Website Posting
2
Publish to Social Media
2
Job Search Site Posting
1
Duplicate Candidate Prevention
1
Applicant Tracking
1
Notifications and Alerts
7

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented a year ago
    We’re disappointed to read your review. We are dedicated to providing world-class support, and we take all feedback seriously. The experience you describe does not match our service standards. We'd like to connect with you in order to resolve your concerns. Please email us at feedback@paycomonline.com, and a member of our team will be in touch.

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