Great Features
September 12, 2022

Great Features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We do all payroll and HR on Paycom. Paycom makes it easy for our employees to manage their own taxes, see their pay, reviews, etc. Our open enrollment process works great and saves time, and is user-friendly. We are utilizing more of the programs Paycom provides, like exit interviews, to streamline and do reporting with this function.

Pros

  • Customer service
  • Easy reporting
  • User-friendly
  • Report friendly

Cons

  • FLSA overtime calculation
  • Applicant tracking
  • Employee changes just got updated but not working as well for us
  • Saved time on payroll and timecards
  • Easy open enrollment, saves employees time
  • Saved time on reporting to managers
No customer service. The wait was really long to get any questions answered. Reporting wasn't good or user-friendly.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Customer service is good, although there has been a lot of our reps have been changed. It is user-friendly for our employees. Employee changes just got updated, but now we have to key in employees' names several times to get them to change. Our employees have benefited from this program, so they are able to check for changes on their timecards or make tax changes if needed.

Paycom Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
8
Pay calculation
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
8
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
10
Report builder
9
Pre-built reports
10
Performance plans
8
Review status tracking
8
Review reminders
8
Multiple review frequency
8
New hire portal
10
Manager tracking tools
5
Performance tracking
7

Support and Self-Service

We replaced our open enrollment with Paycom, and it has saved time and made it easier for our employees.
I called in and always got an answer right away from a live person. I never had to leave a message.
Management can look up their own employee's information instead of calling HR all the time. I will be teaching them more as we go along.

Using Paycom

496 - All employees use Paycom. All hourly employees have to clock in and out. Salaried employees still have to enter any time off. HR uses it the most.
4 - We have 4 in HR that utilize Paycom, and we also have our IT department for any problems we have had internally.
  • Timekeeping
  • Time off and accruals
  • Reporting
  • Exit interviews
  • Learning
  • Ask here
  • Surveys
  • Use more analytical reporting for management
  • Performance discussions
I like using Paycom, but there is still a lot for me to learn about the system and all its utilizations of it. But we are progressing and moving forward with a lot of the functions it provides.

Evaluating Paycom and Competitors

Yes - ADP had awful customer service. Reporting was bad and had tax issues also.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Our HR manager at the time had used Paycom at her previous job, so she pushed for us to get it.
I think I would again choose Paycom but would ask more in-depth questions on what it can and cannot do.

Paycom Support

There is always someone to help you.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None

Using Paycom

It is very user-friendly even for our employees.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Timekeeping
  • Reporting
  • Manual checks
  • Setting up exit interview questions
  • Performance management
  • Some notifications

Comments

  • Paycom Representative | TrustRadius Reviewer
    We're so glad Paycom has made the work lives of you and your employees a little bit easier. We believe in giving employees quick and convenient access to all important information so that companies can function more efficiently. Thank you for the great review!

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