Great Features
Updated December 10, 2024

Great Features

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We use all Payroll and almost all HR products. Having employees do their own direct deposit is helpful and time saving.

Pros

  • Customer service
  • Easy reporting
  • User-friendly
  • Report friendly

Cons

  • FLSA overtime calculation
  • Applicant tracking
  • Employee changes just got updated but not working as well for us
  • Saved time on payroll and timecards
  • Easy open enrollment, saves employees time
  • Saved time on reporting to managers
Implementation was great. A rep stayed with me and even keyed in payroll with me for our first 2 payrolls.
Paycom has good customer service and they will find someone to help.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

ADP TotalSource, SentricHR (SentricWorkforce)
Customer service is good, although there has been a lot of our reps have been changed. It is user-friendly for our employees. Employee changes just got updated, but now we have to key in employees' names several times to get them to change. Our employees have benefited from this program, so they are able to check for changes on their timecards or make tax changes if needed.

Paycom Feature Ratings

8.8
Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
9
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
9
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
8
Reimbursement management
Not Rated
8.7
Approval workflow
9
Balance details
9
Annual carry-forward and encashment
8
9.8
View and generate pay and benefit information
10
Update personal information
10
View job history
9
View company policy documentation
10
Employee recognition
Not Rated
Asset Management ()
Not Rated
9.5
Report builder
9
Pre-built reports
10
Integration with other HR capabilities ()
Not Rated
8.0
Performance plans
8
Performance improvement plans
Not Rated
Review status tracking
8
Review reminders
8
Multiple review frequency
8
Succession Planning ()
Not Rated
7.5
New hire portal
10
Manager tracking tools
5
7.0
Individual goal setting
Not Rated
Performance tracking
7
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Support and Self-Service

We are using more of the modules now than ever and saving time.
I like talking to a live person and they have stayed on even after hours to continue helping me.
Employees are able to now do their own direct deposit information which saves me time in HR.

Using Paycom

496 - All employees use Paycom. All hourly employees have to clock in and out. Salaried employees still have to enter any time off. HR uses it the most.
4 - We have 4 in HR that utilize Paycom, and we also have our IT department for any problems we have had internally.
  • Timekeeping
  • Time off and accruals
  • Reporting
  • Exit interviews
  • Learning
  • Ask here
  • Surveys
  • Use more analytical reporting for management
  • Performance discussions
I like using Paycom, but there is still a lot for me to learn about the system and all its utilizations of it. But we are progressing and moving forward with a lot of the functions it provides.

Evaluating Paycom and Competitors

Yes - ADP had awful customer service. Reporting was bad and had tax issues also.
  • Product Features
  • Product Usability
  • Prior Experience with the Product
Our HR manager at the time had used Paycom at her previous job, so she pushed for us to get it.
I think I would again choose Paycom but would ask more in-depth questions on what it can and cannot do.

Paycom Support

There is always someone to help you.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Quick Initial Response
None
Not sure what premium support is.

Using Paycom

It is very user-friendly even for our employees.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Timekeeping
  • Reporting
  • Manual checks
  • Setting up exit interview questions
  • Performance management
  • Some notifications

Comments

  • Peyton VanCuren | TrustRadius Reviewer
    Peyton VanCuren
    (Vendor Representative) commented 3 years ago
    We're so glad Paycom has made the work lives of you and your employees a little bit easier. We believe in giving employees quick and convenient access to all important information so that companies can function more efficiently. Thank you for the great review!
  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented a year ago
    We're happy to hear how Paycom has helped streamline and save time on manual HR and payroll tasks for you and your organization. We're also pleased that your implementation into Paycom was smooth with minimal disruption. Feel free to share any additional feedback with your dedicated specialist. Thank you for your review!

More Reviews of Paycom

  1. Home
  2. HR Management Software
  3. Paycom Reviews
  4. User Review of Paycom