Be mindful of the sales pitch/marketing and what actual Paycom can do
Updated October 29, 2025

Be mindful of the sales pitch/marketing and what actual Paycom can do

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We were excited to move from another payroll/hr platform to Paycom, with what shared with us during the initial sales calls it seems like a great choice. Unfortunately, as our implementation began much of what we understood to take the workload off wasn't actually the same as presented, no 360 401k integration, no stock option software integration, and significant lag setting up benefit EDI's. We understood no w2 or check history not load in but not that no previous years history of job changes etc that wouldn't load in.

Pros

  • App use

Cons

  • expense report functionality
  • GL reporting
  • No company card direct payments
  • We have not had that yet as we are still manually getting through the transition
The time dedicated to this implementation was significantly more than was estimated, but of the work they share will be uploaded isn't entirety.

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

No

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

We should have requested to have the implementation team do a demo with us rather than sales - we feel that they did not accurately present the material.

Paycom Feature Ratings

Employee demographic data
10
Employment history
1
Job profiles and administration
1
Workflow for transfers, promotions, pay raises, etc.
4
Organizational charting
1
Organization and location management
1
Pay calculation
4
Benefit plan administration
3
Direct deposit files
9
Salary revision and increment management
3
Reimbursement management
1
View and generate pay and benefit information
10
Update personal information
5
View job history
1
Report builder
5
Pre-built reports
10
New hire portal
4
Manager tracking tools
5

Comments

  • Alexis Correa | TrustRadius Reviewer
    We are committed to setting our clients up for long-term success, and we take pride in making our implementation process as smooth as possible. We're sorry to hear that your experience hasn't met our high standards, and we'd love to learn more about what we can do better. We invite you to share your thoughts and feedback with your dedicated specialist, or feel free to reach out to us directly at feedback@paycomonline.com. Your input will help us improve and better serve you and our clients in the future.

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