Initial thoughts on Paycom - not as promising as I had envisioned.
July 01, 2025

Initial thoughts on Paycom - not as promising as I had envisioned.

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

We went live in April of 2025. Paycom's HRIS system appears to have the capability to completely streamline the hiring process, from recruiting to onboarding, and even integrate employees' expense reimbursements into payroll, while also complying with the ACA and COBRA. My role is that of an ADMIN user; I serve as the Assistant Director of Human Resources.

Pros

  • Manager on the Go App.
  • Approve My Pay Check.
  • Onboarding
  • I-9s
  • Garnishments

Cons

  • IMPLEMENTATION OF THE SOFTWARE.
  • We actually lost employees after implementation due to complications with use, too much change, the platform's massive size, and insufficient training for all aspects of the Paycom system.
  • It's been two months since going LIVE, and I still feel like I need training...and I am a "figure it out" kinda person!
Paycom is great for identifying errors within payroll; however, the ATS system is not so much.
A few kinks here and there but overall it is going well.
We chose Paycom for the Compliance factor and the hands off from HR perspective and more hands on for employees.

Do you think Paycom delivers good value for the price?

No

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

I have almost 30 years of payroll experience. And, if I say that it is difficult to find something in Paycom that is common in other Payroll platforms, it is because PAYROLL IS PAYROLL; the verbiage may change; however, I struggle with the REPORTS within Paycom. I'm not IT and I do not want to CREATE FROM SCRATCH every common payroll report: New Hire, Terminations, missing punches (the canned report does not include Supervisors; only their employee code - this is not very helpful); No available support during implementation process; I had to call in several times and was told (1) I'm not an authorized agent [I'm second in command within Paycom]; (2) sat on hold for 45 minutes.

Paycom Feature Ratings

7.8
Employee demographic data
10
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
1
Organizational charting
10
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
10
6.7
Pay calculation
8
Benefit plan administration
6
Direct deposit files
6
Reimbursement management
Not Rated
2.0
Approval workflow
2
Balance details
2
Annual carry-forward and encashment
Not Rated
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
1.0
Report builder
1
Pre-built reports
1
Integration with other HR capabilities ()
Not Rated
7.3
Performance plans
8
Performance improvement plans
9
Review status tracking
6
Review reminders
6
Multiple review frequency
Not Rated
Succession Planning ()
Not Rated
6.5
New hire portal
10
Manager tracking tools
3
2.5
Individual goal setting
3
Performance tracking
2
7.2
Job Requisition Management
8
Company Website Posting
9
Duplicate Candidate Prevention
1
Applicant Tracking
8
Notifications and Alerts
10

Paycom Training

  • Online Training
I just think in person training is better suited for such a massive platform.

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented 6 months ago
    We strive to deliver a seamless implementation process and invite you to work closely with your dedicated specialist to review and adjust your setup to meet your specific needs. Our comprehensive platform is designed to handle the intricacies of HR management, and we're confident that with the right training and support, you'll be able to unlock its full potential and drive business success. We invite you to share any additional feedback with your dedicated specialist or at feedback@paycomonline.com.

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