Item: Paycom
Rating: 8
Author: Verified User

Overall Satisfaction with Paycom

Use Cases and Deployment Scope

We use it for onboarding, terminations, a lot of PAFs. So handling employee changes, benefits, everything. I think we used a lot of it. We haven't yet I-9 portal yet. I know we had asked about it, but I don't know if we've used that yet. We do mostly just employee information, wage changes, medical benefits, things of that sort.

Pros and Cons

Pros

I do like the app, especially because a lot of the employees reach out for simple things. So even if they want a copy of a W2 or pay stub, they're able to get everything to the app. They can request time off. I would say that the app's really helpful to us and our employees. It eliminates a lot of the stress of us having to figure out everything manually.

Cons

One of the things is when we upload bulk employees, or for example, summer school, we upload a bunch of employees. Even for new hires or current hires or previous hires, sometimes the fields will be missing or I would just delete information. So we have to go back in there and do it manually. So if they were able to figure out what's happening or why it's doing that, it would help us a lot because we process a lot of employees for summer and literally they'll come in one month, everyone at once, they'll work for two months and then we off board the third month. So it's a lot of pushback and forth.

Return on Investment

I think time saved, especially not having to buy so many systems or software. Paycom does have a lot of the software that we need, so we don't need to go to different companies and buy other stuff.

Key Insights

Do you think Paycom delivers good value for the price?

Yes

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

Yes

Did implementation of Paycom go as expected?

Yes

Would you buy Paycom again?

Yes

Likelihood to Recommend

I think the ease of doing payroll and managing employee information. But I think smaller organizations might not need to have such a big system as Paycom.

Paycom Feature Ratings

Using Paycom

Usability

It's just easy to use, not too complicated. 10 would be perfect, but it does have glitches here or there. But I think in 9 it'd appropriate.

Usability Pros and Cons

Pros	Cons
None	None

Comments

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Alexis Correa
(Vendor Representative) commented 5 months ago
We're glad to hear that the Paycom mobile app has been a game-changer for you and your employees, providing easy access to important information and eliminating manual stress. We're also proud to offer a comprehensive suite of HR and payroll tools that meet your needs, saving you time and resources by consolidating multiple systems into one. Our goal is to continue providing innovative solutions that simplify your HR and payroll processes, and we appreciate your feedback in helping us achieve that goal.

Paycom Review