Item: Paycor
Rating: 5
Author: Maren Kurtz, MBA, PHR, SHRM-CP

Overall Satisfaction with Paycor

Use Cases and Deployment Scope

We mainly use Paycor for time reporting, accrual management, tax reporting and payroll processing. We recently implemented the onboarding platform which has tremendously streamlined the onboarding process. We have approximately 65 full time employees and up to 40 part time/seasonal employees on an annual basis. We also have a handful of employees who work remotely and out of state.

Pros and Cons

Pros

Simple payroll processing
Good onboarding platform
Accrual management
Handling tax reporting

Cons

Customer service - it was much better with a designated person assigned
The time recording tool is not user friendly
The knowledge base has a lot of information, but it’s hard to find exactly what you’re looking for

Key Insights

Do you think Paycor delivers good value for the price?

Not sure

Are you happy with Paycor's feature set?

Yes

Did Paycor live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Paycor go as expected?

I wasn't involved with the implementation phase

Would you buy Paycor again?

Return on Investment

Improved record keeping
Streamlined onboarding
Created a single point of service

Time Savings with Paycor

Our HR and/or payroll team has saved time, but I'm not sure how much. - I can’t accurately answer this question because the system was already in place when I began employment and has been the only payroll tool I’ve used in my current position. I don’t have another experience in my current role to compare to.

Usability

Most areas of paycor are user friendly, with the time entry medias being the least user friendly. The accrual system is good most of the year, but seems to consistently have hang-ups around fiscal year end or someone’s anniversary date.

Alternatives Considered

Paycom, Paylocity and ADP Workforce Now

I would select Paycor over ADP, rate it about the same as Paycom, but if I had to choose again I would choose Paylocity as my number one pick.

Other Software Used

Microsoft 365, Adobe Acrobat, Cisco Webex Desk Pro

Likelihood to Recommend

My number one complaint is the decline in customer service in recent years. I have had several examples of needing support and had to wait on hold for hours before talking to someone. When you have an open case and need an update you are put through the same call center process again and often the new respondent will only refer your case back to the original respondent. It that person isn’t available you are at their mercy to respond on their time as they will not provide any direct contact information. This is extremely frustrating with time sensitive issues.

Paycor Feature Ratings

Comments

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Kaitlyn Blount
(Vendor Representative) commented 2 years ago
Thank you for sharing your review of Paycor. We appreciate your feedback and are glad to hear that the software has been beneficial for your time reporting, accrual management, tax reporting, and payroll processing needs. We're delighted that the onboarding platform has streamlined your onboarding process as well. We take note of your comments regarding the user-friendliness of the time recording tool and the knowledge base's search functionality. We strive to continuously improve our software and user experience based on customer feedback. We apologize for any inconvenience you've experienced with customer service, and we're actively working on enhancing our support processes to provide more timely assistance. We value your loyalty and appreciate your feedback. Thank you for choosing Paycor.

Paycor offers many solutions at an affordable price, but may not be best in class

Modules Used