Really good software, just be a little faster with the updates!
Updated February 26, 2025

Really good software, just be a little faster with the updates!

Terri White | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

I use Paylocity many times a day. We particularly use Community, HR & Payroll, LMS, Compensation, and Performance, among other modules. Even if there are bugs from time to time, Paylocity seems fluid enough that they can work through certain situations and that is helpful. The Community feature is terrific for employee engagement and we use it daily for a variety of announcements, news, internal job postings, etc.

Pros

  • HR & Payroll Module
  • Community Module
  • Compensation Module

Cons

  • The LMS Module needs the most work by far in my opinion. It needs a dashboard by employee to see how many hours of training they have completed.
  • Performance Module could use some improvements
  • More Surveys are needed in the survey module. I don't think anymore have been added for a long time.
  • More consistency
  • Reduced time
  • Reduced errors
Somewhat, but better communication from Paylocity would be helpful. For instance, right now we used Concur to manage expenses. I think (but am not sure) that Paylocity has a similar feature. When don't hear from our account rep often enough to hear about products or more efficiency in the products we already have. Paylocity needs to bring back their IN PERSON Elevate conference. The online option is a waste of my time in my opinion.
We use Community and Surveys all the time. I love both of those tools and they are effective in my organization. Impressions haven't really caught on and we don't use premium video. I'm not even sure how we would use premium video. Nobody has shown me.
We get contacted ALL THE TIME by other companies. They offer free earpods or some other pretty nice gift if I sit through a presentation. I don't like to do that because they are way too pushy for my taste. I want to stick with Paylocity, but I would like to see some good improvements.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I think Paylocity has the right stuff in the software. I'm sure not sure it has been built out well enough. For instance, the modern workforce data doesn't seem accurate at all. Maybe I need to hear more of an explanation. It seems like we have someone new in charge of our account all the time and I never hear from them. When I do, they are not interested in helping me, only trying to sell me something I don't want.

Paylocity Feature Ratings

5.3
Employee demographic data
7
Employment history
5
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
3
Organization and location management
6
6.3
Pay calculation
7
Benefit plan administration
5
Direct deposit files
8
Salary revision and increment management
5
6.0
Approval workflow
7
Balance details
5
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
4.0
Tracking of all physical assets
4
3.0
Report builder
2
Pre-built reports
5
Ability to combine HR data with external data
2
Integration with other HR capabilities ()
Not Rated
4.6
Performance plans
4
Performance improvement plans
4
Review status tracking
4
Review reminders
6
Multiple review frequency
5
4.5
Create succession plans/pools
4
Candidate ranking
5
5.5
New hire portal
6
Manager tracking tools
5
4.5
Corporate goal setting
5
Individual goal setting
5
Line-of sight-visibility
4
Performance tracking
4
5.7
Job Requisition Management
6
Company Website Posting
6
Publish to Social Media
5
Job Search Site Posting
6
Duplicate Candidate Prevention
5
Applicant Tracking
6
Notifications and Alerts
6

Using Paylocity

296 - There business function is day-to-day operations - clock in and out, request time off, view Community postings, etc.
4 - We have 4 admins for Paylocity. They have thorough knowledge of the workings of Paylocity, trouble shooters, develop reports, analyze data, assist employees, etc.
  • HR and Payroll
  • Compensation
  • Community
  • Performance Review/Journals
  • Reporting
  • Benefits
  • Payroll
  • Learning
  • Data Insights
  • Video
We like Paylocity, but there are lots of similar products out there. It would be prudent for us to review some of them. Some of your modules are less than ideal. I also feel that some of your customer support reps need more training.

Evaluating Paylocity and Competitors

  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
Security and Integration with other systems were the most important factors.
We have been with Paylocity for over 10 years. If we did it again, we would review more products.

Paylocity Implementation

I think we should have gone slower and explained more.
  • Implemented in-house
Not sure - More communication is always a great plan.
  • Confusion
  • Lack of Communication
  • Lack of willingness to learn

Paylocity Support

The customer support reps need more training. I'm on hold for a significant period of time while the rep tries to find an answer for me.
ProsCons
Kept well informed
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Slow Initial Response
I didn't know that was an option.
sorry, no.

Using Paylocity

Most of it is very straight forward. Overall usability is fine.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Convenient
Lots to learn
  • Onboarding
  • Surveys
  • Benefits
  • Learning
  • Performance
  • Compensation
Yes, but I don't use it

Comments

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