Paylocity Review
Updated February 27, 2025

Paylocity Review

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

It's our human capital management system. Everything HR that we do is in there. We have just our time and labor with our staff. Our benefits are integrated through there. We do our recruiting and onboarding, applicant tracking through there. So it's really like our hub of everything we do in HR.

Pros

  • Our applicant tracking is the newest piece that we have brought on with the recruiting module and it has allowed the communication with our applicants, it's brought it up a level. Previously everything was done via phone or email, but going with Paylocity we were able to text, which is huge for not only us as staff members but for our potential new hires as well.

Cons

  • We do a disaster recovery. We have employees in the eastern region of the United States, and we currently use Google to text a mass text and email to our staff if something were to happen. I've inquired previously with Paylocity about being able to text our staff a disaster recovery type message and at that time it wasn't a capability that was there. So I'm actually curious if there is that capability now and where we might be.
  • I think the analytics with the recruiting module are key. I think most payroll companies are going to have an app that you can use for that, but I know our staff really enjoys the app and they get a lot of functionality out of that.
I think that it overall, just the efficiencies with timekeeping, vacation, time off benefits, and then the analytics that come along with the applicant tracking as well.
We don't use any of them right now.
Me personally, no, I have not used any other product other than Paylocity. Paylocity is all I know. My staff before Paylocity, they used ADP.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

I think it can be used in any situation.

Paylocity Feature Ratings

Not Rated
Employee demographic data
Not Rated
Employment history
Not Rated
Job profiles and administration
Not Rated
Workflow for transfers, promotions, pay raises, etc.
Not Rated
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using Paylocity

220 - all employees from simply clocking in/out of work to the HR team using Paylocity as the HRIS system
  • HRIS
  • time keeping
  • paid benefit balances
  • n/a
  • we use most platforms
Right now we aren't in a position to change; however, recent happenings have pushed us more to thinking about moving away from Paylocity

Evaluating Paylocity and Competitors

I can't answer this as it happened before I was in charge of HR
n/a - I can't answer this

Paylocity Implementation

I can't answer for the overall implementation, but as of recently - can I give it a 0.
  • Don't know
Yes - most recently with performance and recognition, we had to set this up on our own. We had ZERO help from anyone at Paylocity. Our account rep doesn't know anything and told us, "Yeah, no one here knows about Performance, so you're on your own". PEAK articles get pushed at us. If we are reaching out for assistance, I expect assistance. Not here's an article, read it and figure it out. I think we know more about Paylocity than our account rep does. It's been such an awful experience lately.
  • lack of help
  • lack of knowledged account rep
  • lies told by salesman

Paylocity Training

Configuring Paylocity

we may be needy, so things as of late aren't working for us the way we need them to.
Nothing should be a one size fits all.

Paylocity Support

I personally feel like I know more about Paylocity than our account rep does. If I am reaching out to her for assistance, it's because I need assistance. Don't push a PEAK article at me and tell me to figure it out.
The salesman that sold us on Recognition and Rewards...told us many lies. Great job selling the product...shame on you for doing what people dislike most about salespeople. You give them a bad name. I am extremely disappointed in our experience with Paylocity since August 2024.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
What is this? I shouldn't have to purchase Support.
Only back with Ian B. was our account rep. He was amazing and took time to talk with us and help us, with anything. He was top-notch.

Using Paylocity

For the most part, I do think Paylocity is easy to use.
ProsCons
None
None
  • time keeping
  • Performance Mgmt
Yes - I think fairly well

Paylocity Reliability

all employees can access
minimal interruptions
good for the most part

Integrating Paylocity

  • RSI
  • nectar
good with RSI
Nectar and Paylocity don't talk to each other like we needed them to.
  • no
n/a

Relationship with Paylocity

n/a - done before I was in charge of HR
progressively gotten worse since I've been in charge of HR
n/a- I wasn't involved in that.

Upgrading Paylocity

  • what upgrade
  • Paylocity shouldn't be set as a one size fits all. Businesses are different and it should be more customizable for those companies.

Comments

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