No longer feeling the love
March 20, 2023

No longer feeling the love

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for Payroll and Time & Labor. It remedies having to process payroll manually.
  • Customer service is polite and friendly
  • Platform is user friendly and intuitive
  • Implementation Team is easy to work with
  • Reporting is sometimes bulky
  • Would like to have one single dedicated representative
  • Quicker response time to address questions / needs
  • In my experience, negative impact with lost time implementing ACA well after initial start up - should have been caught in the beginning. Delayed 1095s.
  • Processing payroll is quicker and easier than previous payroll company
  • In my experinece, poor customer service. It depends on who you talk to as to whether or not you receive the correct answer or guidance. Has created a lot of frustration - sometimes takes days for someone to reply to an email.
Average Payroll is always completed on a Monday and always on time. Checks / Paystubs are delivered as expected. Making any payroll adjustments is fairly easy and time saving.
We do not utilize these features but are currently working with a rep for demos, pricing, etc.
We were somewhat familiar with Paylocity before choosing them. Compared to the others, it was easier to use and either cost less or was equivalent in price.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

No

Initial contact with Paylocity, and demos, went well and we were sold on Paylocity after reviewing other payroll companies. Once implementation started, we were rushed through the process with little training. Our guess was that Paylocity may have been short staffed.

Paylocity Feature Ratings

Employee demographic data
9
Employment history
9
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
Not Rated
Organization and location management
Not Rated
Compliance data (COBRA, OSHA, etc.)
Not Rated
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Review reminders
Not Rated