No longer feeling the love
March 20, 2023
No longer feeling the love
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
We use Paylocity for Payroll and Time & Labor. It remedies having to process payroll manually.
- Customer service is polite and friendly
- Platform is user friendly and intuitive
- Implementation Team is easy to work with
- Reporting is sometimes bulky
- Would like to have one single dedicated representative
- Quicker response time to address questions / needs
- In my experience, negative impact with lost time implementing ACA well after initial start up - should have been caught in the beginning. Delayed 1095s.
- Processing payroll is quicker and easier than previous payroll company
- In my experinece, poor customer service. It depends on who you talk to as to whether or not you receive the correct answer or guidance. Has created a lot of frustration - sometimes takes days for someone to reply to an email.
Average Payroll is always completed on a Monday and always on time. Checks / Paystubs are delivered as expected. Making any payroll adjustments is fairly easy and time saving.
We do not utilize these features but are currently working with a rep for demos, pricing, etc.
We were somewhat familiar with Paylocity before choosing them. Compared to the others, it was easier to use and either cost less or was equivalent in price.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
No