Overall a good product but needs HELP in customer service
Updated January 21, 2026

Overall a good product but needs HELP in customer service

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for all things HR related.....Recruiting, Onboarding, Payroll, Timekeeping, etc. The timekeeping is on a biometric clock so much less chance of time theft, which was a problem in the past. The Payroll function is easy to use and makes processing payroll quick and efficient. There are many features that we have not yet implemented as well.

Pros

  • User interfaces are easy to use.
  • Timekeeping is accurate.
  • Payroll runs smoothly.

Cons

  • When I have requested something different, I always get a "we can't do that" answer. Then, when I eventually beat the dead horse, out of nowhere someone will say, "oh I think we might have a work around for you". After hearing "no" many times, it gets quite frustrating.
  • Our point of contact is changed way too frequently. Out of the FIVE that we have had in the past year and a half, only ONE has been cordial and helpful. The others have been rude or unresponsive.
  • It seems that changes are made that are unnecessary or cosmetic, when there are actual functions in the system that should be improved first.
  • We will have reduced costs once we can get rid of our old HRIS. We have to keep them until we can get history loaded that wasn't included during implementation.
Our payroll processing time has been cut in half.
None. We are a manufacturing company. Very few of our employees even know how to use a computer. Also, we don't allow cell phone usage in our facility. So.....it has been a huge problem for us to implement this portion of Paylocity. We have been with them for over 2 years now and have not rolled out to our employees.
Paylocity is extremely easy to use. It is rare that we have to have someone walk us through a process. Rather we almost always figure itf out for ourselves.
Paylocity is much more user friendly than Dayforce BY FAR. Reporting is way easier, payroll is so much faster and easier. Dayforce is also more expensive. Dayforce felt like you need to be a rocket scientist in order to figure out how to do anything or add a new module. Paylocity is much easier to figure things out. Plus, implementation was a breeze!!!

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

No

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity has such GREAT potential. However, the people behind the scenes NEED to be more helpful and willing to think outside of the box. Our company is based in California, where it is already difficult to do business. Paylocity could make things much easier with a few small tweaks to their system.

Paylocity Feature Ratings

9.6
Employee demographic data
10
Employment history
7
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
9.6
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
8
Benefit plan administration
Not Rated
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
7.0
Approval workflow
Not Rated
Balance details
6
Annual carry-forward and encashment
8
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.5
Report builder
9
Pre-built reports
8
Ability to combine HR data with external data
Not Rated
Integration with other HR capabilities ()
Not Rated
6.7
Performance plans
6
Performance improvement plans
Not Rated
Review status tracking
5
Review reminders
9
Multiple review frequency
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
Not Rated
Manager tracking tools
10
8.7
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
6
9.5
Job Requisition Management
8
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
10
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
10
Notifications and Alerts
10

Using Paylocity

200 - Manufacturing workers
4 - HR Analyst, HR Generalist and HR Coordinator
  • Payroll
  • Employee Information
  • Timekeeping

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