Paylocity Review
Updated January 21, 2026

Paylocity Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use this system as an HRIS and for payroll. We use it for performance reviews, employee records and benefits as well as many other features.

Pros

  • Employee records
  • Benefits
  • Community

Cons

  • Performance reviews must be able to integrate feedback, adding it as an attachment is not an improvement in my opinion, we liked it the way it was. This causes much more work and detail in the feedback section as you cant choose what to show and not show as an attachment.
  • Goals are not able to be shared with other team members but Journals can be? why??
  • Benefits OE is a disaster each time, they change the portal and make us put it all back again almost every year.
  • Customer service has gone WAY downhill since the pandemic, of little to no value and changes or requests take way too long.
  • Better data driven decisions
  • Reduce errors
  • Consistent process
They help with automation.
Not much, we wanted to integrate with a recognition platform and got little to no information or sources that were sufficient to do so within the portal. Need more recognition options with gift cards, etc.
Easy and intuitive to use
Its pretty good

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Its well suited for small to mid size companies that dont want to have lots of specifics customized for their company. W

Paylocity Feature Ratings

7.7
Employee demographic data
9
Employment history
9
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
5
Organization and location management
6
7.3
Pay calculation
8
Support for external payroll vendors
7
Off-cycle/On-Demand payment
8
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
5
6.3
Approval workflow
7
Balance details
6
Annual carry-forward and encashment
6
8.0
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Employee recognition
8
7.0
Tracking of all physical assets
7
6.7
Report builder
6
Pre-built reports
7
Ability to combine HR data with external data
7
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
6
Performance improvement plans
7
Review status tracking
8
Review reminders
7
Multiple review frequency
7
6.3
Create succession plans/pools
6
Candidate ranking
6
Candidate search
7
Candidate development
6
6.5
New hire portal
6
Manager tracking tools
7
6.3
Corporate goal setting
7
Individual goal setting
6
Line-of sight-visibility
6
Performance tracking
6
7.0
Job Requisition Management
7
Company Website Posting
7
Publish to Social Media
7
Job Search Site Posting
7
Duplicate Candidate Prevention
8
Applicant Tracking
7
Notifications and Alerts
6

Using Paylocity

75 - The entire company uses Paylocity for reference of materials, benefits and much more. The HR department and finance department use it the most. These are the most used business functions for our company, managers also use it.
3 - The people who support and use paylocity are the People Operations team and the finance team. We are frequent and educated users on the HRIS system and know how to use it to run reports and get data. We use the system on a daily basis and know how to do just about everything
  • Benefits
  • Community
  • Compensation tracking
  • Benefits
  • Org charts
  • compensation
  • Learning
  • Training
  • You tell us
Im not going to make a change and we like it. Its a lot of work to set the system up and we are still learning how to set up and correct things as we go. The integration of the system was so long ago and at times we find we need to update or fix errors or things that were not set up properly still

Evaluating Paylocity and Competitors

  • Integration with Other Systems
  • Ease of Use
I would not, did a good job!

Paylocity Implementation

It was a long time ago, complete and full implementation is hard, there is just so much to configure its a full time job!
  • Implemented in-house
Change management was a small part of the implementation and was well-handled
  • transfer of data
  • back end set up
  • Details details!

Paylocity Support

The benefits support is great, but there are still issues. General support gives canned answers and regularly I have to write back again to them to read my question or to actually answer what im asking!
ProsCons
Problems get solved
Kept well informed
Escalation required
Difficult to get immediate help
Support doesn't seem to care
No, didnt know about it
No I cant, in general its not exceptional, its fine most of the time

Using Paylocity

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Lots to learn
  • Org charts
  • Community
  • Announcements
  • Benefits testing and renewals, always painful
  • Proper customer support to answer the question the first time
  • Changes, or enhancements
  • System is not created for users, by programmers and it shows
Yes - Stinks, it has features that are not usable and doest not have the resources section that I want to refer people to. Not robust at all

Comments

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