Pend-OH! A great solution for valuable insights
December 13, 2017
Pend-OH! A great solution for valuable insights
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Pendo.io
Pendo.io is used primarily in my department (the success department). That said, our managed services and sales team use Pendo as well, because it's the most trustworthy (and easy) way to get a sense of how customers use our product, and which areas of the product they spend the most time in. It helps us to address bottlenecks in user workflow and to research and drive adoption, which are key benchmarks of success at my company.
- The ability to drill down on specific "events"
- The ability to see a funnel of user workflow
- The ability to drill down by user, and follow them overtime through their experience in the program
- I have quite a bit of difficulty arranging the "dashboards" on the landing page
- Making "segments" could be much easier, and I find this to be where most of my colleagues have trouble
- Nomenclature is a little tricky to get a handle on, so maybe a glossary?
- Drive adoption
- Gaining user insights
- Bring in new and valuable data points
This option was cheaper, but it showed. We selected Pendo for their wide range of diverse features and their superior understanding of the data that drives ROI. In addition, we love that the Pendo team holds frequent webinars that help to train end users and add value to the existing software.