Software project management made easy with Pivotal Tracker
November 07, 2019

Software project management made easy with Pivotal Tracker

Juan Palma | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pivotal Tracker

Pivotal Tracker is a SaaS project management tool that is used by software development teams and stakeholders to track software projects using an agile methodology. The Ventus Software Development team uses this application extensively to track multiple software projects including but not limited to new features, bugs, chores, epics, and releases. Where Pivotal Tracker really excels is its usability. The layout of the project and the view of the 'stories' within it makes it really easy to organize iterations and have a clear understanding of what everyone is working, what you have to work on, what has been completed, and what has yet to be completed. Where Pivotal Tracker can improve is on the management of stories. It's not impossible, but as often happens on software projects, developers start something and move to other things if they get stuck or need to address something more pressing. I feel that there need to be some controls around starting and 'pausing' stories and clearly identifying that they've been put on pause. Not a big deal. Pivotal Tracker integrates into other applications like Slack, Git, Bugzilla, Usersnap, and a plethora of others.
  • Managing multiple software projects using an agile methodology.
  • Usability of creating and managing 'stories' within the projects.
  • Lots of integrations into other applications.
  • Rich reports and analytics to track project progress.
  • Mobile app makes it very easy to check project status and update it on the go.
  • Managing active vs. temporarily inactive tasks/stories.
  • Pivotal Tracker has had a huge positive impact on our business by allowing us to easily manage software projects and not be worried about the maintenance of a tool to manage projects.
Pivotal Tracker keeps users 'close' to the software project(s) by allowing users to understand, in plain words, the tasks and expectations of each software release, whereas other tools are either way too close to the source code or require an extensive amount of maintenance. Pivotal Tracker makes it easy to create 'stories' about the features, bugs, or chores that need to be done using language that anyone (developers, pm's, stakeholders, etc.) can understand but allows developers to tie into their code via integrations that facilitate 'marrying' the stories into the code directly, which is something that you can't easily find in other tools.
There's no better customer support than the one you don't need to use. I've never had any issues with Pivotal Tracker that would require contacting customer support.

Do you think Pivotal Tracker delivers good value for the price?

Yes

Are you happy with Pivotal Tracker's feature set?

Yes

Did Pivotal Tracker live up to sales and marketing promises?

Yes

Did implementation of Pivotal Tracker go as expected?

Yes

Would you buy Pivotal Tracker again?

Yes

Pivotal Tracker is well suited for companies that manage multiple software projects with onshore and even offshore teams. More specifically, it's appropriate for teams that use an agile or pseudo-agile project methodology. Pivotal Tracker is not so well suited for software projects that follow a waterfall or other form of project methodology.