1. Home
  2. Call Center Workforce Optimization Software
  3. Playvox Reviews
  4. User Review of Playvox
Playvox is a friendly tool and interface
September 14, 2021

Playvox is a friendly tool and interface

Rodrigo Yasuharu Asai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use Playvox to assist with our quality team "QA" to follow up interactions with our customers and also internal reviews related to knowledge base articles and workflow.
  • The user interface is friendly.
  • Speed up the job of the QA.
  • Good interaction with Zendesk platform.
  • I would like to have more options to customize the interface.
  • An option to use dark theme also would be a great addition.
  • A better integration with Zendesk.
  • Super user-friendly it helps us to achieve the goal of improving the performance of our agents.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Playvox is really useful for follow-up our quality evaluation of the whole team. We use Playvox only internally for coaching and quality.