Playvox is a friendly tool and interface
September 14, 2021

Playvox is a friendly tool and interface

Rodrigo Yasuharu Asai | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We use Playvox to assist with our quality team "QA" to follow up interactions with our customers and also internal reviews related to knowledge base articles and workflow.
  • The user interface is friendly.
  • Speed up the job of the QA.
  • Good interaction with Zendesk platform.
  • I would like to have more options to customize the interface.
  • An option to use dark theme also would be a great addition.
  • A better integration with Zendesk.
  • Super user-friendly it helps us to achieve the goal of improving the performance of our agents.
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, Learning, Voice of the Customer, Workforce Management, and Agent Motivation software.
Playvox helps find and identify the points where they should be improved, with a very modern and dynamic interface, we are also able to follow the evolution not only of an agent but of an entire team.

Thanks to Playvox it was possible to improve the metrics of the entire team, and finally provide a better support service to all customers.

The direct impact is related to the ease of monitoring and evaluating our agents.

In the end, everything is done in a more organized and faster way.

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Playvox is really useful for follow-up our quality evaluation of the whole team. We use Playvox only internally for coaching and quality.