Playvox Review
September 14, 2021

Playvox Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is used in our organization for evaluating chats with customers, riders, and vendors. It's being used in the whole organization. Sometimes it gets slow down otherwise everything is perfect.
  • Playvox's user interference is very user friendly.
  • We can assess the employees performance very easily by using Playvox.
  • We can easily manage the whole organization's performance.
  • Filter functions can be improved by providing more detailed information.
  • There should be option to evaluate group conversations as well.
  • There should be option to analyze both chat and call in a single evaluation.
  • Search for ratings for the agents themselves, sometimes agents do not understand what ratings they generally received for a month or another period.
  • Playvox could add a very helpful tool in notifying users when a document they have access to has been updated. Sometimes a company will update a policy or the verbiage and it would be good to know right away because sometimes we aren’t always told.
  • The platform should tell you when it's saving your draft when you create scorecards.
Playvox is used for the knowledge base and feedback of the customer experience framework. It helps us a lot in providing quality service and optimizing the consumer experience. It solved the problems that existed in the alignment of knowledge management and gave us an opportunity to engage with the communication.

Do you think Playvox delivers good value for the price?


Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?


Would you buy Playvox again?


Vonage Contact Center for Salesforce (formerly NewVoiceMedia), Slack, Tableau Desktop
Playvox is user friendly and the interface is too good. Sometimes it gets slow or lags a bit, and you cannot evaluate both chat and call in a single evaluation.