Enhance your time at work with Playvox
September 14, 2021

Enhance your time at work with Playvox

Laura O'Sullivan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

We are currently using Playvox to assist us with providing the highest level of quality at our company. It is primarily used within the Customer Experience (CX) department of our company, which is one of the biggest departments in our company. It addresses the level of quality that is sustained between the interaction between a customer (user) and agent (worker).
  • Enables Scorecard Evaluations that can be conducted by an Analyst to monitor activity between a user and agent.
  • Allows for regular reporting to be carried out at any time.
  • Great User Interface to enhance usability for the end user.
  • Measures soft skills of an agent such as professionalism.
  • More Granularity in terms of scorecard evaluations - Break down / Customise sections where necessary e.g API Scorecards would be more thorough than an Account Security Scorecard for example.
  • Better support from Playvox itself, connect with product owners / reps.
  • Enhanced Quality will ensure for customer satisfaction, customer loyalty and return of customers.
Selected Playvox for its enhanced UI.

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Playvox is suited for reviewing quality standards within a customer experience/user experience scenario.

It may be less appropriate for technical concerns due to lack of granularity within scorecard evaluations.