Pleased with Procore
April 06, 2019

Pleased with Procore

Catherine Brooke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management

Overall Satisfaction with Procore

At this time, Procore is being used by our construction administration department only, although we are considering expanding its use to our design teams as well. We use it to document and route our construction management activities in collaboration with the general contractors.
  • Provides transparency regarding who is doing what within each record, via the history tab.
  • Automates notifications and routing of submittals and RFIs via the workflow tool.
  • Better control of emails; while we use the granular email options within each tool that we use, we are still in the process of refining that due to user feedback regarding excessive emails.
  • The format of emails sent is difficult to comprehend quickly. Text formatting, placement, and clarity regarding what is actually being conveyed need improvement. Emails need to be more accurate; for example, when a revised document is being sent via email, the email itself should include the revision number. And when a submittal is assigned to someone for review, the email should show who actually assigned it to them, not just the submitter name, which is misleading. And those that are merely copied on the email should not receive an email saying it has been assigned to them.
  • Submittals versus submittal packages is a bit unwieldy still and does not conform to how many of us in the industry are accustomed to receiving, reviewing and returning submittals. Bulk actions for multiple submittal items in one package would be nice.
  • Allowing us to re-number meeting agenda items would be great. Now, if we make a mistake when creating an agenda and need to delete or move an item, it does not properly re-number the items.
  • Including the approver/reviewer's due date for submittals in the email they receive, rather than the final due date, would be huge. We often have multiple reviewer/approvers on submittals, and they need to know when we need it back from them, not when we are required to return to the contractor.
  • An awareness of the fact that not all users are using Procore all day, every day. Many A/E consultants are only accessing the program when they need to retrieve an item or respond to an item.
  • Provide more granular permissions. Allow me to allow a standard level user to create an open RFI. Allow me to allow a standard level user to do other tasks that are an important function of their work while maintaining control of the tools and functions that are not. This comes back to recognizing that not all users are general contractors, receiving work from their subcontractors and that the way we work in Procore is different than the way a GC does.
Procore provides a more robust construction administration platform than either Prolog or PlanGrid, in our opinion. It is easier for new users to start, and after a period of use, it has been better received than other programs we've used.
Procore has helped us by allowing the different stakeholders on our projects access to see the documentation, while not necessarily needing to be copied on the day-to-day correspondences. It's also been a nice "one-stop" spot for all things related to the project, including time-lapse video. Our project managers appreciate the ability to respond to RFIs on the fly, by using the mobile app, rather than needing to wait until they return to the office. It's also convenient to be able to access the program from any computer, anywhere, at any time, if needed, rather than needing to access a desktop based program.
  • We've definitely saved paper by implementing Procore and other electronic solutions.
  • Efficiency has been increased for us by some degree due to the automation of tasks, such as workflows and workflow templates.
  • Gain visibility into projects
  • Ensure information is accessible and up to date
Accessibility to the project by all stakeholders has provided greater visibility. Real-time updates to documents provide the current status of project items.
It's pretty easy to begin using on a superficial level, which helps ease users into the more robust features and abilities. For an A/E firm, there are some different challenges, due to the customizations, required for figuring out how to use the tools to achieve our objectives.
We like the automation, ease, and transparency Procore provides in performing our construction administration activities. We have had to create customizations and workarounds for some tasks, mainly because we are an A/E firm using the program with general contractors that have similar but different needs than those of a GC. I believe that as a GC, the project financials would be robust and quite useful, but for us, it is difficult to navigate and use because we are not performing the same tasks and functions on the projects as a contractor would, and we do not have the ability to turn off the more detailed financial functions.

Procore Feature Ratings

Plan distribution & viewing
Plan markups & sharing
Document sharing
Issue tracking & punchlists
Photo documentation
Not Rated
Jobsite reports
Not Rated
RFI tools
Collaboration & approvals
Mobile app
Not Rated