Promises, practical use, project performance, and....... price point
November 05, 2021

Promises, practical use, project performance, and....... price point

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Modules Used

  • Project Management
  • Quality & Safety
  • Construction Financials

Overall Satisfaction with Procore

Procore is the closest thing to a single-platform solution, that currently exists for construction management. It's easy to manage submittals, RFIs, drawings, specs, QA/QC, project financials etc. all in one place and linked together, rather than several fragmented tools. Integration with accounting software is a strong value-add, to use this PM platform to get insights into financial health of projects, in near real-time. That said, there are many areas where individual tools within the product could be drastically improved for real-world usability.
  • Support team - outstanding.
  • Mobile app.
  • Constant improvement.
  • Payment applications and financials management for GMP or cost-plus contracts.
  • Drawings navigation; can't click once and move to specific areas, can't 'tab across' several plans that are needed to work from.
  • Inability to edit Trades- a key data field within most tools.
  • Integration between tools- sometimes can't create reports that pull data from different tools within the system (ex: budget and change management).
  • Needless double work if using on a project where owner, GC, and trade contractors all use Procore- there's no way to link identical data so it 'persists' between all systems; you need to enter it all individually- a huge waste.
  • Cost of the product overall- keeps increasing, and those of us that were 'grandfathered' 5-6 years ago (purchased all tools), are now made to pay a-la-carte for new-release tools and features. Examples include Field Productivity, BIM tools, and Data Analytics. The analytics at least should be included, since cross-tool reporting is not very good. Procore needs to get a handle on cost increases, versus the product quality and value-realized...
  • Saved hassle of managing systems in-house, using cloud-based platform.
  • Very expensive- hard to calculate ROI on cloud-based vs. in-house systems, but need many additional resources beyond just the price tag in order to realize value.
  • Users generally like the platform, but several specific pain points don't seem to be improving.
  • Support is outstanding, when needed.
Integration with ERP- Sage Construction & Real Estate 300 one of the biggest reasons we chose Procore, is this integration with accounting. Allows near real-time insights into project financial health, and improved processes between PMs, contracts admin, and accounting. Good, but not great - like other modules in Procore, could use improvement considering the price tag.
On-site supers generally like the Procore mobile app and Daily Log tool, but like most other tools it could use fundamental improvements. Larger projects with multiple supers have complained it's difficult for each of them to enter their own daily log info, and have it 'roll up' into the project at large. Little things like not being able to re-order the subs on the job, for reporting (there are 36 companies! it's tough to scroll through the list every time). Raken is a much better purpose-built daily reporting tool (however I believe there is an integration between Procore and Raken, to push info if that is desired).
Overall the best single-platform solution right now, but it comes at a high price. Main reason for selecting back in 2016 was integration with accounting/ERP. While Procore has done well improving the product overall, some specific pain points persist and really frustrate users. For now, Procore is a market leader for good reason - however other products are catching up quickly and may be considered over Procore, especially if the pain points mentioned are solved by competing products.

Do you think Procore delivers good value for the price?


Are you happy with Procore's feature set?


Did Procore live up to sales and marketing promises?


Did implementation of Procore go as expected?


Would you buy Procore again?


Well suited for:
  • Contractors that currently don't have a digital system for managing project info.
  • Contractors that currently have digital systems that are fragmented, and wish to consolidate.
  • Contractors that value mobile capabilities, and integrations with other specialty software tools.

Not suited for:
  • Contractors who do mostly GMP contracts.
  • Cannot use Procore to get paid on these projects (the whole point of business).
  • Anyone especially price-sensitive for software, or anyone who won't put the additional time/resources/training in to get appropriate value for the money spent.

Procore Feature Ratings

Plan distribution & viewing
Plan markups & sharing
Document sharing
Issue tracking & punchlists
Photo documentation
Jobsite reports
RFI tools
Collaboration & approvals
Mobile app
Submittal design and management
Meeting Minutes
Change orders
Job costing
Bid creation
Standard reports
Custom reports
Data exportability