QuickBooks online is a poorly written program with little help.
March 11, 2022
QuickBooks online is a poorly written program with little help.
Score 2 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online
Many problems with Quickbooks online: 1. Even though Quickbooks receives a payment and deposits it into our account, it will not show it as "deposited." 2. To get help, I pushed the "chat" button; got a chat person from Intuit, and he/she refused to help me because we are a nonprofit and not a "merchant." 3. The program will not let you charge the "customers" (members of the homeowners association) for the 10% ACH fee, so I have to pay for it myself. 4. There are no instructions on how to use the program. This was supposed to save me time, and it doesn't, and it doesn't work well at all.
- Send out invoices
- reconcile with bank
- none other
- Have an instruction manual
- Allow for nonprofits to have its members/customers pay for the ACH service
- Have a real help button for chat that works!
- All negative. It take more time to use than doing it by hand.
- Negative: I have to pay $279 per year and personally pay for all ACH service fees, when I could do it faster by hand and mail.
- Chat help is terrible. I am now on my third chat person while typing this review.
I have no idea
Do you think QuickBooks Online delivers good value for the price?
No
Are you happy with QuickBooks Online's feature set?
No
Did QuickBooks Online live up to sales and marketing promises?
No
Did implementation of QuickBooks Online go as expected?
No
Would you buy QuickBooks Online again?
No