QuickBooks online is a poorly written program with little help.
March 11, 2022

QuickBooks online is a poorly written program with little help.

Anonymous | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

Many problems with Quickbooks online: 1. Even though Quickbooks receives a payment and deposits it into our account, it will not show it as "deposited." 2. To get help, I pushed the "chat" button; got a chat person from Intuit, and he/she refused to help me because we are a nonprofit and not a "merchant." 3. The program will not let you charge the "customers" (members of the homeowners association) for the 10% ACH fee, so I have to pay for it myself. 4. There are no instructions on how to use the program. This was supposed to save me time, and it doesn't, and it doesn't work well at all.

Pros

  • Send out invoices
  • reconcile with bank
  • none other

Cons

  • Have an instruction manual
  • Allow for nonprofits to have its members/customers pay for the ACH service
  • Have a real help button for chat that works!
  • All negative. It take more time to use than doing it by hand.
  • Negative: I have to pay $279 per year and personally pay for all ACH service fees, when I could do it faster by hand and mail.
  • Chat help is terrible. I am now on my third chat person while typing this review.
I have no idea

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

Navisite Productivity and Collaboration (Microsoft Office 365 and MDM), Zoom, Citrix Workspace
Bad help; no instructions; some features, like depositing, do not work. No ability for a nonprofit to charge customers for the ACH fee, even though it is for their convenience.
I have been on "chat" with the third chatter for an hour. Still no answer to a basic question.
Great for sending a mass email for dues (pledges in Quickbook speak). Reconciles well with the bank, except some payments never show as-deposited, even though Quickbooks itself made the deposits.

QuickBooks Online Feature Ratings

6.3
Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
10
Expense management
8
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
1
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
3.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
5
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
1
5.0
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
5
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
5.0
Dashboards
5
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated

Comments

More Reviews of QuickBooks Online

  1. Home
  2. Accounting Software
  3. QuickBooks Online Reviews
  4. User Review of QuickBooks Online