QuickBooks Online
September 03, 2025

QuickBooks Online

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

We use QuickBooks Online weekly for all invoices and accounting, we have 3 different accounts with QuickBooks Online for all 3 of our entities. We download and save the invoices and send out via email. We do not use it to send out directly or take payment via credit card as our company does not take payment via credit cards

Pros

  • organization
  • simple in terms of book marking
  • chatting with an agent/support

Cons

  • as an admin- i dont have access to changing some functions on QuickBooks Online
  • layout can be update and a little more modern
  • mobile app is hard to navigate when away from laptop
  • its hard to say as we use QuickBooks Online for invoicing purposes only
  • but we have had Sync issues between QuickBooks Online and CRMs in the past
  • Occasional outages or slow performance
its easy to navigate and when QuickBooks Online does update their system most tools and navigations are in somewhat of the same area. Easy to duplicate, print or create new company within QuickBooks Online without having to fill in every single line or detail. Company bank information and payment details are easy to add as well
Widely adopted by U.S. customers, Stronger tools, easier to download and save. We have been a QuickBooks Online customer for 10 years and the price nearly never increases and always stays roughly the same, and offers richer functionality than Xero. We had Xero mostly when we were sending out invoices to the UK

Do you think QuickBooks Online delivers good value for the price?

Yes

Are you happy with QuickBooks Online's feature set?

Yes

Did QuickBooks Online live up to sales and marketing promises?

Yes

Did implementation of QuickBooks Online go as expected?

Yes

Would you buy QuickBooks Online again?

Yes

QuickBooks Online is well suited for smaller companies, i can see it being difficult to manage for 5000+ company. It is easy to find and duplicate invoices going out but i dont know how it would be if our company was a corporate large organization. Costs can escalate quickly as businesses grow

QuickBooks Online Feature Ratings

7.5
Self-service portal
7
Global Financial Support
7
Journals and Reconciliations
7
Standardized Processes
9
Inventory Management ()
Not Rated
Order Management ()
Not Rated
Payroll Management ()
Not Rated
Reporting & Analytics ()
Not Rated
Customization ()
Not Rated
Security ()
Not Rated

Comments

More Reviews of QuickBooks Online

  1. Home
  2. Accounting Software
  3. QuickBooks Online Reviews
  4. User Review of QuickBooks Online