Overall Satisfaction with QuickBooks Pro
Quickbooks Pro has been our accounting software since before I started working at the shop. We use it for our payroll, checking, invoicing and billing, and credit card management. While not the easiest programme to learn, it at least maintains a standard of use throughout its versions.
- Check Register and Check-Writing is top-notch and intuitive
- Reminders for tax payments, liability payments, bill payments, invoices are easy to find
- reconciliations are laid out in a clear manner
- Tech support transparency: most problems we come across were fixed with a company recovery from a previous backup file. When we first had issues, calling tech support had involved remote access, cursor moving around to random menu items, then telling me that it would require them to repair the file in-house and that we would be charged for the repair.
- Tech support in general: the times we had called for tech support, we were greeted by either a script reader or a tech rep who threw technobabble in such a way that it made me, someone who has an IT background, a little leery of calling them again.
- Resource management: Quickbooks is a RAM eater. Quickbooks is best as one of one or two foreground programmes running; any more, especially with a graphics programme, and even our RAM-heavy design computer slows down.
- Allow a choice of integrated browsers rather than using Internet Explorer.
- Forced to update every three years to maintain services.
- It is an investment: as stated in the cons, one is forced to upgrade every three years.
- Payroll services are vaguely explained in the yearly billing.
- Management of checking, credit cards, and loans are intuitive and cleanly laid out.
- GnuCash and Quicken
Quicken I found similar to Quickbooks, but in a more home-based form. GnuCash does a lot that Quickbooks can do, with the exception of payroll management. GnuCash is what I use for my home-based accounting for my freelance work and it is rock solid; I use Quickbooks at the shop because it's pretty much the only product available that does the gamut of what the shop needs.