Item: Rippling
Rating: 10
Author: Javier Teruel

Use Cases and Deployment Scope

We use Rippling as an HR platform to manage onboarding and payroll.

Pros and Cons

Clean and thoughtful U/X.
Easy navigation.
Automation of details.

Long-term hands on support would be useful.
Combined pricing instead of too many modules.

Alternatives Considered

Bamboo, Gusto, QuickBooks Online and PayrollPanda

Ease of use.

Initial payroll support was ok, but the system seems to be designed for on your own support. If you need an answer, you have to spend time researching in their knowledge base. Email support seems slow sometimes. Phone support is nonexistent. There may be options to pay, but I like systems designed with strong customer support in mind where you can pick up the phone and talk to a human immediately.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

Best option I’ve seen to automate payroll and HR functions.

Other Software Used

Divvy

Likelihood to Recommend

Rippling is doing the best job at automating HR in a very user friendly way. They pay attention to detail by having clear step-by-step guidelines on every process, including explanatory notes.

Rippling is best in class!

Overall Satisfaction with Rippling