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Excellent program, but struggles with user support.
May 20, 2022

Excellent program, but struggles with user support.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll
  • Benefits
  • Time & Attendance
  • Talent Management (ATS)
  • App Management

Overall Satisfaction with Rippling

We use Rippling as our primary HRIS.
  • Integrations with other software
  • Payroll and benefits
  • User friendly
  • Support, they're always trying to sell us something
  • We ask for help, and we need to pay more to get that help
  • Saves lots of time with automated workflows and integrations
ADP is NOT user-friendly. Very hard to use. Robust, but difficult. Rippling is super user-friendly and has almost all of the same capabilities.
I ask for support, I get a sales call, or I get pushed to look again at company help articles.

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Super user-friendly.
Checkr, Microsoft 365 (formerly Office 365)
Ripping can adapt to many different types of business. It would take some work but you can customize it very well to your needs. As you add features, you need to speak with lots of sales reps, and you need to spend lots of time in the system, but you can make it work for you.

Rippling Feature Ratings

8.9
Employee demographic data
10
Employment history
7
Job profiles and administration
7
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
8.0
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
6.8
View and generate pay and benefit information
10
Update personal information
10
View job history
6
View company policy documentation
5
Employee recognition
3
Asset Management ()
Not Rated
8.7
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Performance Management ()
Not Rated
Succession Planning ()
Not Rated
8.5
New hire portal
10
Manager tracking tools
7
Performance and Goals ()
Not Rated
8.4
Job Requisition Management
10
Company Website Posting
8
Publish to Social Media
6
Job Search Site Posting
10
Duplicate Candidate Prevention
8
Applicant Tracking
10
Notifications and Alerts
7