Rippling for the win!
October 13, 2024

Rippling for the win!

Mary Nautu | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Payroll
  • Benefits
  • Employee Management
  • Time & Attendance
  • Learning Management
  • Device Management

Overall Satisfaction with Rippling

We have been using Rippling for a couple of years now, so we've seen them grow a lot. We used to use multiple platforms for various business aspects but are happy that they can all be housed in Rippling now. We now utilize pretty much all that Rippling has to offer from device management to performance management, payroll, headcount planning, to everything in between. We are a start-up, so our numbers are small now, but we know that Rippling has the capacity to handle our expected future growth.

Pros

  • Rippling Support is great at finding solutions to problems, whether you chat with a bot, read an article in the help section, or speak to an agent.
  • Workflow Studio has been so helpful in automating so many of our Onboarding processes!
  • Utilizing Reports helps so much in having a ton of specific information about each employee all in one place.

Cons

  • One thing that we would love to see is Rippling being a little more proactive in taking ownership of mistakes and doing what it can to make up for them. We've had some issues pop up that affected employees (payroll/devices/etc.), and Rippling seemed very unconcerned. One example is a new hire was somehow not included in our payroll, so we worked with Rippling to fix it, but then they just sent a paper check to the employee, which would take days to get to him, and didn't even expedite it. Similarly, a device was ordered well in advance of a new hire's start date, but there was some kind of warehouse problem, so it didn't ship out on time, and when it did ship out, it wasn't overnighted, even though it was their problem. We had to postpone the start date of the new hire because the device wasn't going to arrive on time, then had to cancel the device order to be able to place a new device order to select overnight shipping and pay for that ourselves.
  • Rippling is always improving things, which is great, but their Help articles don't always reflect those improvements/updates. Some information is outdated/not accurate.
  • Rippling has helped lessen the stress of hiring and people management for our start-up, especially as we anticipate upcoming growth.
  • Having so many HR processes and information housed in one platform and so easily accessible has been wonderful for us. Before Rippling, we were using multiple platforms for different processes, and it was very time-consuming.
We liked Leapsome and Greenhouse a lot, but ultimately, we got rid of them because Rippling offered similar options and the huge benefit was having just one platform. Rippling didn't necessarily outperform the other platforms, but the convenience of having everything in one place and being able to integrate all aspects of certain processes (e.g., Performance Management) with other processes and information in Rippling was important to us.
Support is very responsive. There have just been a few instances where Support would explain what is happening but not address how they can fix the problem. Sometimes, that involves a lot of back-and-forth emails that take up time. Luckily, we have a great rep who is always there for us when we need to escalate something!

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Rippling has many great features—you just have to explore and familiarize yourself with them. Many features, like workflows, are available to minimize your workload or shorten processes, but it's just a matter of taking the time to learn how to utilize them. Rippling also has a Learning Management app that helps you learn more in-depth about various features.
Rippling has helped our Onboarding process so much, especially with workflows and reports, and we love that everything is housed in one place. We've also utilized Headcount Planning and Compensation Bands to help establish roles and organizational charts as we anticipate growth. We are slowly utilizing more of the Performance Management tools like Goals and Surveys, which have proven helpful. We have not yet utilized the Contractor Hub, but I'm hoping that will happen soon because that would help us so much!

Rippling Feature Ratings

10.0
Employee demographic data
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
9.3
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
8.4
Performance plans
7
Performance improvement plans
8
Review status tracking
8
Review reminders
10
Multiple review frequency
9
Succession Planning ()
Not Rated
8.0
New hire portal
9
Manager tracking tools
7
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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