Item: Rippling
Rating: 10
Author: Fred Gilbert

Overall Satisfaction with Rippling

Use Cases and Deployment Scope

We transitioned from all independent contractors to W2 employees this year and this product was crucial for a smooth transition. It has helped us immensely with streamlining payroll and streamlining compliance. We are looking forward to continuing to expand our use particularly with onboarding, performance management, and trainings. The AI chat feature is our favorite and a very very helpful tool for quickly getting answers.

Pros and Cons

Pros

AI Chat Support is excellent
Implementation was smooth and Tylre was a great resource
Flexibility in set up/customizability

Cons

Ongoing support from Rippling
More customizable features for delayed sends/'if...then' decision trees
Communication around updates that occur to the platform

Return on Investment

Streamlined onboarding
Streamlined payroll
Improved compliance

Alternatives Considered

ADP API Central

Way better user interface and system design. ADP feels like a dinosaur compared to Rippling. Much better customer support and AI chat support. Night and day difference to ADP and hard to believe we previously used that payroll system.

In reality we don't use the system to its maximum - there are a lot of capabilities we have yet to explore.

Support Rating

Chat support = 10/10
Human support = 6/10 as I don't know who our human support person is. I get regular emails from people about upgrading our product but I am not sure who our human support is.

Key Insights

Do you think Rippling delivers good value for the price?

Yes

Are you happy with Rippling's feature set?

Yes

Did Rippling live up to sales and marketing promises?

Yes

Did implementation of Rippling go as expected?

Yes

Would you buy Rippling again?

Yes

Usability

Takes some time and investment upfront, but overall, it's a very simple system to use if you are familar with/comfortable with learning new technology. I had never used other systems at scale so it is harder for me to compare but I am a frequent tech user and Rippling is simple to use/understand.

Other Software Used

Google Drive, Slack, Asana

Likelihood to Recommend

Great implementation team that was responsive to needs. Flexible structure is easy to set up once you understand the product. GREAT support chat/AI that is very helpful.

We regularly update employees agreements with the company which is very easy within the Rippling system. The payroll system is great but if you have more complex payment models (ours includes base salary and commission structures) it does require a good bit of external work. if you have a traditional payroll set up (set salaries/hourly rates) it's likely perfect for what you need.

Rippling Feature Ratings

Comments

Please log in to join the conversation

Rippling Use Case for Small Healthcare Business

Modules Used