Item: RUN Powered by ADP®
Rating: 10
Author: Randi Rakestraw

Overall Satisfaction with RUN Powered by ADP®

HR Capabilities

It has been nice to look through the Handbook Wizard and confirm everything we need is included in our handbook. I could see how this would be extremely beneficial when starting from scratch as I know it has taken years to hone and develop our company's handbook. Ziprecruiter also came in handy when we were hiring this spring, it helped get our job posting out there and eventually help us find the right candidate.

Use Cases and Deployment Scope

We use ADP to process our payroll and tax liabilities. We shopped around to several different companies before finally settling on this one. They seemed to be the easiest to implement and navigate, with the best reviews and came highly recommended. This has made running our biweekly payroll a breeze, and we are excited to try out other features as they are needed in the future.

Pros and Cons

Pros

Easy Payroll Processing.
Customer Service.
Tracking Tax Liabilities.
Onboarding new employees.
Updating Employee Manual

Cons

SUI Tax Liability gave us some issues getting correctly.
Submitting Tax Forms.
Report Options.

Return on Investment

It's efficient, taking half the time the previous system did to run payroll.
Customer Service is quick to resolve any issues that arise.

Employee Self-Service

Most of my employees do not use the portal, but when they have questions, it is nice to be able to refer them to it to look up things like their paystubs and PTO balances. I know at least one also has it selected to have a paperless W2 which is great convenience.

Time Saving Features

Yes I feel like ADP has done a great job of maximizing efficiency when it comes to running payroll processes. The fact that I don't have to really think about payroll taxes most of the time is great. Being able to reliably run payroll in under 10 minutes has saved so much time.

RUN ADP Mobile App

I do not use the app currently.

Alternatives Considered

QuickBooks Online and QuickBooks Desktop Premier

We moved away from QBO because the customer service was terrible. I was finding errors in my payroll taxes and having to explain it to the "professionals" and having to contact them several times before things were corrected. Also briefly tried another web based program but had similar issues. The ease of use for ADP is a breath of fresh air in comparison.

Key Insights

Do you think RUN Powered by ADP® delivers good value for the price?

Yes

Are you happy with RUN Powered by ADP®'s feature set?

Yes

Did RUN Powered by ADP® live up to sales and marketing promises?

Yes

Did implementation of RUN Powered by ADP® go as expected?

Yes

Would you buy RUN Powered by ADP® again?

Yes

Other Software Used

BQE CORE, Microsoft 365, Adobe Acrobat Sign

Likelihood to Recommend

ADP is suited for any business with more than two employees. It is a fast and reliable payroll service and is available for additional HR needs, such as tracking HR items, employee manual assembly, and background checks for new employees. Overall, it is the best system I have used yet.

RUN Powered by ADP® Feature Ratings

Using RUN Powered by ADP®

Users and Roles

1 - I am the only one in our company that actively uses the program. The president does have his own log in that can be used if I am unavailable. A couple employees have signed up for the employee portal in the past but I do not believe it is actually used.

Support Headcount Required

1 - ADP is set up in a way that it is pretty fool proof to run payroll. As long as you have an accurate time sheet for each employee, it is just a matter of plugging in data. It does help to have at least some knowledge of payroll in order to catch things that may be amiss.

Business Processes Supported

Payroll
Handbook Updates
Onboarding Employees
Payroll Taxes

Innovative Uses

Handbook wizard was a pleasant surprise
Recruiting services

Future Planned Uses

Further use of HR resources
1099s

Likelihood to Renew

The only reason there is contemplation of switching would be because the project management site we use, BQE, is now offering GUSTO built into the website at a lower monthly cost. We are waiting to see how it runs before making any decisions though as it's just left beta.

Evaluating RUN Powered by ADP® and Competitors

Products Replaced

Yes - QBO. We found it to be a very unreliable program, where the customer service was subpar and I had repeatedly found errors in my payroll taxes.

Key Differentiators

Cloud Solutions
Ease of Use

We wanted something easy to use, in case someone has to step in they could figure it out quickly.

Evaluation Lessons Learned

I wouldn't, I feel we made the right choice for us at the time.

RUN Powered by ADP® Implementation

Implementation Rating

Implementation was pretty quick and easy. There was someone available when questions did rise.

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Implementation Issues

Confirming setup for ME taxes were correct
AK SUI Setup

RUN Powered by ADP® Support

RUN Powered by ADP® Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved No escalation required Immediate help available Support cares about my success Quick Initial Response	Need to explain problems multiple times

Exceptional Examples of RUN Powered by ADP® Support

When setting up the account I was very concerned my payroll taxes were not being calculated correctly, as the last two programs had struggled to do this properly. They were very thorough and knowledgeable when looking for reassurances.

Support Rating

Sometimes it feels like playing phone tag to get to the right people or that you have to repeat yourself in the chat several times before actually getting to the solution, but we do typically get to the solution.

Using RUN Powered by ADP®

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None