Item: Sage Intacct
Rating: 8
Author: Verified User

Overall Satisfaction with Sage Intacct

Use Cases and Deployment Scope

We using Sage Intacct for all accounting needs including but not limited to AP, AR, invoicing, Reporting, Purchasing. Along with the out of the box solutions, we also use third party applications for Intacct such as Armatic for AR collections automations, 2CP for payments, and Expense connect for Concur integration.

Pros and Cons

Pros

Reporting.
Finance management.
Invoicing.
Accounts Payable

Cons

Automation of invoice delivery.
Lack of training articles.
Revenue management.
Built in payments solution.

Return on Investment

Sage Intacct Automation

While the out of the box solution makes it easier to do certain tasks, it also lacks features that you would think should be included. Revenue management is a challenge for us since you can't set up a revenue schedule and rely on it to work properly. We've had a ticket with Intacct Support for over half a year and it's still not revolved. There also is no automation for invoice delivery. We have to purchase a plugin to accomplish such a task.

Sage Intacct Extensibility

I have not had any experience with these modules.

Sage Intacct Configuration

Intacct was implemented by a third party vendor. I was not involved with it as it happened early during the inception of Relias.

Key Insights

Do you think Sage Intacct delivers good value for the price?

Not sure

Are you happy with Sage Intacct's feature set?

Yes

Did Sage Intacct live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Sage Intacct go as expected?

I wasn't involved with the implementation phase

Would you buy Sage Intacct again?

Yes

Alternatives Considered

N/A

Other Software Used

Concur Travel and Expense, Coupa, Salesforce Commerce Cloud

Likelihood to Recommend

Sage Intacct is great for Saas companies. Invoicing is easy. Multi entity set up is intuitive. Its customization is easy to understand. There are many different ways to achieve one objective with Intacct. It is lacking training resources, however. Their training site is very outdated as the articles and training videos have not been updated in a long time. I find it's better to ask colleagues for answers as their support cue and team is terrible at resolving issues in a timely manner.

Sage Intacct Feature Ratings

Not-For-Profit Usage

Sage Intacct Benefits

N/A

Systems Integrated With

N/A

Sage Intacct Dashboards

N/A

Sage Intacct Consolidation

N/A

Sage Intacct Mission

N/A

Hi-Tech Usage

Sage Intacct Reporting

N/A

Sage Intacct Revenue Recognition

N/A

Sage Intacct Impact

N/A

Sage Intacct Salesforce Integration

N/A

COVID-19 Updates & Changes

Ease of Integration

Armatic - for AR collections automations. It's not a very good product as we constantly get syncing issues. They also don't have a Salesforce integration.
2CP - serves the purpose for payment gateway and recurring billing.
Expense Connect - integration Concur expense data to Intacct. Works well.
FloQast - the Accounting seems to like FloQast for month close.

COVID-19 Changes

N/A

Invoicing
Reporting

Innovative Uses

Smart rule
Smart event

Future Planned Uses

Dashboard
Contract Billing

Likelihood to Renew

Sage Intacct Implementation

Implementation Rating

N/A

Implementation Details / Implementation Partner

Third-party professional services

N/A

Change Management Lessons

Not sure - N/A

Implementation Issues

Sage Intacct Training

Training Types Used

no training

Sage Intacct Support

Sage Intacct Customer Support Pros and Cons

Pros	Cons
None	Slow Resolution

Using Sage Intacct

Usability Pros and Cons

Pros	Cons
None	None

Upgrading Sage Intacct

Upgrade Benefits

Anticipated Benefits from Future Upgrades

Comments

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Sameera Kelkar
(Vendor Representative) commented 5 years ago
Thanks for the review! I'm glad to hear about the benefits your company is experiencing. Please reach out to Sameera at reviews@intacct.com - I'd like to see if I can help you identify some useful training resources! Thanks again.