Overall Satisfaction with Sage Intacct
Color of Change operates three entities, a 501(c)3; a 501(c)4; and a Political Action Committee. Intacct is primarily used by the Finance staff. We use it for recording, tracking and reporting on the financial activities of our three entities. We interface with Bill.com for accounts payable; and Adaptive for financial reporting.
- Recording and tracking contributions.
- Recording and tracking invoices billed to grantors.
- Recording and tracking accounts payable.
- Issuing 'basic' financial statements
- Overall, I don't believe that Intacct could be characterized as "user-friendly."
- Developing new financial reports is very complicated.
- Using/revising standard reports is cumbersome.
- Setting up new general ledger accounts, adding new users, setting up new employees and setting up new vendors is not intuitive.
- Hiring staff who have Intacct experience is virtually impossible.
- Intacct support is dismal. Problems reporting/resolution by Support takes an inordinate amount of time, if at all.
- Our Intacct consultant, CLA, has been able to step up to resolve issues; train staff; install/interface with other systems and develop new reports.
We don't use Order Management. Our financial processes, accounts payable, general ledger, and accounts receivable were already automated. I was not working at Color of Change.org when the decision was made to acquire Intacct. I believe that there was an overall perception was that we had outgrown our old accounting system.
We use multi-entity and project accounting. Multi-entity works very well now. The inter-company accounts were set up incorrectly by the Intacct implementation team so we had to pay CLA to set up new accounts correctly, and then to reconcile the old inter-company accounts and transfer the balances into the new accounts. We were using project accounting to track grants. However, we were not able to automate the release and satisfaction of restrictions process, so we did it manually. So Intacct comes up with an automated process you charged 'an arm and a leg' for us to acquire that module.
Because we could not perform this process without paying thousands of dollars to a consultant to assist with integration.
The myriad of features available is gratifying but sometimes overwhelming. Signing up for training is overly complicated. Intacct is very expensive; acquiring/installing new features is very costly. I was trained to use Intacct in November of 2017; moving up to the latest UI version has been difficult. Often times I'm not able to find functions/features in the new version that were readily accessible in the old version.